2 of 2 SLA Jobs in Fleet

with customer stakeholders, from operations to senior management. Maintain accurate records of interactions, contracts, and customer data in CRM (HubSpot). Coordinate with support teams to resolve issues within SLA and manage escalations. Conduct service reviews, quarterly business reviews (QBRs), and prepare customer-facing materials. Monitor customer health, identify risks/opportunities, and propose solutions. Promote product adoption, upselling, and More ❯

Build custom automation workflows using APIs, Rewst, Halo PSA, and more Optimise internal cloud platforms to enhance efficiency and reduce errors Collaborate on projects and update client documentation Ensure SLA response and resolution targets are met Provide outstanding customer service at all times Benefits £42,000 – £45,000 salary Funded training and professional certifications 20 days holiday + bank holidays More ❯