9 of 9 SLA Jobs in Hampshire

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

trained to use IT systems effectively.? Supporting the development of end-user documentation to help users utilise systems and services.? Staying informed about SLA targets and working to achieve them.? Being kept informed during major service outages to understand the impact on users and support communications Accurately logging all support ...

Collating and communicating fault information to ensure quick resolution Enabling continuation of service via utilisation of value-add products Understanding and resolving faults within SLA? Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance Co-ordination of internal and external resource Liaising ...

best practices and knowledge sharing* Act as the primary platform liaison between business sponsors and technology delivery* Manage vendor relationships, ensuring roadmap alignment and SLA compliance**Skills, Knowledge & Expertise:*** 6+ years’ experience designing and managing Anaplan or comparable modelling solutions* Deep understanding of private-markets fund structures and carried-interest ...

team. Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance KPI & Performance Management: Own and drive service KPIs, including. SLA performance Ticket ageing and backlog Escalation rates and repeat issues – KPIs are used to improve outcomes, not just produce reports. Process & Structure Improvement: Continuously improve ...

regards to incident resolution and requests Handling customer requests and escalate according to company procedures Manage work queues and prioritise events, ensuring compliance with SLA’s Assist the service desk team leader in managing our service desk to deliver excellent customer service Work efficiently and productively to achieve and exceed … SLA’s and KPI’s Your previous experience Experience with how an ITIL service desk runs Active Directory configuration and administration An understanding of Group Policy General networking skills An understanding of DNS Good understanding of Office 365 Good understanding of Microsoft Azure An understanding of Microsoft Intune Essential Skills ...

ROLE TITLE: Duty Technician/2nd line support LOCATION: Hursley 5 days per week - Monday to Friday ASSIGNMENT LENGTH: 12 Months Salary: £48,000 per annum CLEARANCE: ***The ideal candidate will have active SC Clearance ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance … monitoring and management tools. o Ability to communicate effectively and build relationships to understand client requirements. o Ability to deliver against deadlines and agreed SLA targets. o Ability to take ownership of an issue or task and see it through to completion. Set yourself apart: ITIL qualification desirable. Full clean ...