14 of 14 SLA Jobs in Hampshire

implementation of service improvement initiatives and process enhancements. Maintain accurate records of hardware and software assets, ensuring effective inventory control Liaise with third-party suppliers and vendors to ensure SLA adherence and timely issue resolution. Assist with the introduction of new services and technologies into live support. Champion IT service best practices and contribute to evolving support standards and procedures. More ❯

related field Certifications: ITIL Foundation Certification is required (minimum requirement); additional ITIL Intermediate or Expert-level certifications are preferred. Experience managing teams and third-party suppliers. Deep understanding of SLA, availability, and capacity principles Strong analytical and decision-making skills Familiarity with monitoring and reporting tools Advantageous but not essential Experience in health tech or critical service delivery Additional ITIL More ❯

You will be responsible for incident management, problem resolution, and continuous service improvement, working to strict SLAs and security protocols. Responsibilities include: * Managing and resolving 3rd line incidents, ensuring SLA adherence. * Delivering system training for new staff and contractors. * Investigating complex problems and escalating when required. * Performing regular backups of live and reference platforms. * Implementing ad-hoc requests and driving More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

accurate solutions, and a swift response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. More ❯

+3rd line support +Willingness to learn Your role will involve: All incident management related tasks for the 3rd line live service - incident management and resolution while adhering to strict SLA's. Provide introduction and mandatory CBT training on systems for all new employees/contractors. When required, perform detailed and extensive investigations on any ongoing Problem Records and escalate where More ❯

with customer stakeholders, from operations to senior management. Maintain accurate records of interactions, contracts, and customer data in CRM (HubSpot). Coordinate with support teams to resolve issues within SLA and manage escalations. Conduct service reviews, quarterly business reviews (QBRs), and prepare customer-facing materials. Monitor customer health, identify risks/opportunities, and propose solutions. Promote product adoption, upselling, and More ❯

firm. The individual will need experience in managing teams to provide service, infrastructure, Cloud, Modern Workplace and professional service engagements. Supplier Management of key services to include KPI and SLA measurement, formal and informal management of suppliers. Act as an escalation point for staff and partners relating to IT service, independent of how the IT service is provided (Outsource, Cloud More ❯

Build custom automation workflows using APIs, Rewst, Halo PSA, and more Optimise internal cloud platforms to enhance efficiency and reduce errors Collaborate on projects and update client documentation Ensure SLA response and resolution targets are met Provide outstanding customer service at all times Benefits £42,000 – £45,000 salary Funded training and professional certifications 20 days holiday + bank holidays More ❯

ensure they are updated with correct status. Raising manual invoices and recording against the relevant sales orders. Timely response to emails from a department inbox & resolution of queries within SLA's. Benefits: 25 days holiday, rising to 28 days after 5 plus years' service, Holiday purchase scheme, Company supported CSR Volunteer Day, 2 days for personal wellbeing. Pension – including option More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues. Cross-Team Collaboration More ❯

What you will be doing: Provide technical support for Windows Server environments (2012/2019/2022). Troubleshoot and resolve complex server, network, and infrastructure issues within agreed SLA’s. Manage Active Directory, Group Policy, DNS, DHCP, and other core Windows services. Perform server patching, upgrades, and maintenance in line with security and compliance standards. Monitor system performance and … implement improvements to ensure high availability and reliability. Work with 1st and 2nd line support teams to escalate and resolve incidents within agreed SLA’s Maintain and update documentation for systems, processes, and procedures. Assist in disaster recovery planning and testing. Support virtualization technologies (VMware). Ensure compliance with IT policies, standards, and best practices. Assist in project planning and More ❯