10 of 10 SLA Jobs in Hampshire

of Activity Act as the first point of contact for customers, diagnosing software issues and delivering effective solutions Own and manage the full incident lifecycle, ensuring timely resolution and SLA compliance Maintain regular, clear communication with customers to keep them informed and assured Collaborate with internal teams and third parties to resolve complex or multi-faceted queries Prioritise and manage More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

within company guidelines. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate More ❯

Programming & Analytics – Leverage Python for automation, ETL, data validation, and integrating data from multiple sources. Quality & Performance – Ensure data accuracy, consistency, and efficiency, while optimising pipelines for cost and SLA performance. Collaboration – Work with stakeholders across analytics, marketing, operations, and leadership to translate challenges into effective data solutions, including dashboards and reporting frameworks. Skills & Experience Required Essential: Proven experience building More ❯

support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met. Monitor and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as required. Effective cost control and review More ❯

and leading technology enhancements (particularly around SAP Ariba). Key Responsibilities Manage procurement help desk services, PO/GR processes, and system queries Oversee supplier onboarding, vendor data, and SLA compliance Lead the transformation of data, reporting and analytics to deliver actionable insights Drive system improvements and Ariba optimisation Deliver performance reporting (KPIs, savings, spend dashboards) and ensure data quality More ❯

and leading technology enhancements (particularly around SAP Ariba). Key Responsibilities Manage procurement help desk services, PO/GR processes, and system queries Oversee supplier onboarding, vendor data, and SLA compliance Lead the transformation of data, reporting and analytics to deliver actionable insights Drive system improvements and Ariba optimisation Deliver performance reporting (KPIs, savings, spend dashboards) and ensure data quality More ❯

2nd Line Support Engineer/Second Line Support Engineer Office based in Havant Salary from £30,000 - £35,000 This 2nd Line Support Engineer/Second Line Support Engineer is an opportunity for a seasoned Microsoft 365 specialist with a More ❯

post-go-live support. Utilize Oracle reporting tools such as OTBI, Financial Reporting Studio (FRS), and Smart View to deliver actionable financial insights. Manage quarterly Oracle updates, change requests, SLA adherence, and risk mitigation to ensure smooth project delivery and client satisfaction. Collaborate with cross-functional teams and stakeholders to align business needs with Oracle Cloud capabilities. Required Skills & Experience … 8+ years of experience in Oracle E-Business Suite or Oracle Cloud Financials, with a strong focus on Accounting Hub Cloud. Deep functional expertise in GL, SLA, Tax, and FAH integrations. Proficiency in Oracle reporting tools: OTBI, FRS, and Smart View. Familiarity with Oracle methodologies (OUM/AIM) and experience handling change requests, SRs, and project dynamics. Strong understanding of More ❯

incidents or issues/actions. Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required and support remote users for … required. Manage raising and tracking purchase requisitions and ensure the purchase orders arrive from the supplier. Coordinate & ensure that the goods are deployed as planned. Key job requirements: Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all More ❯