clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯
Southampton, Hampshire, South East, United Kingdom Hybrid/Remote Options
Sterling Bridge Limited
support function all from the comfort of your home. This is a fully remote leadership role where youll manage a talented team of engineers, oversee daily operations, and ensure SLA excellence across a diverse client base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth. Required Skills More ❯
Hedge End, Southampton, Hampshire, England, United Kingdom
Lawfront Group
will need experience in managing teams to provide service, infrastructure, Cloud, Modern Workplace and professional service engagements. Supervise the management of suppliers of key services to include KPI and SLA measurement, formal and informal management of suppliers. Act as an escalation point for staff and partners relating to IT service, independent of how the IT service is provided (Outsource, Cloud More ❯
UNITS 1-3 THE DOUGHTY BUILDING, CROW ARCH LANE, RINGWOOD, HANTS, England
ENTRUST IT LTD
be part of our busy service desk. You will respond to IT incidents via our ticketing system, working with colleagues to ensure tickets are completed within the customers' agreed SLA’s. Role As an IT Engineer Apprentice, your main roles and responsibilities will include: Being trained on, accessing and using established processes and tools to support customers Giving direct customer More ❯
access, VPN) Firewalls On-premise and off-premise network and telecoms systems Telecoms solutions, including Mitel IP telephony Diagnose and resolve faults by completing assigned Service Desk tickets within SLA, keeping customers informed and escalating where necessary. Deliver assigned project tasks on time, providing regular updates to stakeholders and escalating risks promptly. Provide on-site support across all Trust locations More ❯
