2 SLA Jobs in Gloucester

to project related IT Incidents o Overseeing and managing the Windows 11 go live support queue, ensuring all tickets are resolved/fulfilled within SLA and customer satisfaction targets and other KPIs are achieved o Providing periodic reporting and management information on infrastructure performance o Work closely with various vendors more »

across a number of commercial sites. Regular client meetings across your region to ensure maximum client engagement. Strive to exceed client KPI's and SLA's Compliance checks Undertake welfare checks across your sites. Budget management Manage the mobilisation of new sites. Safeguarding of clients’ assets to include people, buildings more »