10 of 10 SLA Jobs in Gloucestershire

range of systems and services. You'll be responsible for resolving incidents and service requests, supporting hardware and software issues, and ensuring a high standard of customer service, within SLA's. Key Responsibilities: Provide front-line IT support to staff via phone, self-service portal, and occasional in-person walk-ups. Troubleshoot and resolve incidents related to desktop, laptop, network More ❯

incident and service requests. Where appropriate, reassign tickets to second line for technical resolution liaise with third party providers to ensure incidents are resolved in line with their Service Level Agreement manage and deliver key service rollouts/upgrades of hardware and software. Experience and skills knowledge of supporting Microsoft Operating systems, Windows 10/11 knowledge of supporting Office More ❯

skills, both face to face and on the telephone. The Responsibilities Design, develop and deploy technologies on Windows Platforms Offer solutions and workarounds to incidents/problems Work to SLA's and deadlines Review services and application delivery Prioritise and manage several tasks at a single time Establish a good working relationship with wider teams and customers alike Keep up More ❯

skills, both face to face and on the telephone. The Responsibilities Design, develop and deploy technologies on Windows Platforms Offer solutions and workarounds to incidents/problems Work to SLA's and deadlines Review services and application delivery Prioritise and manage several tasks at a single time Establish a good working relationship with wider teams and customers alike Keep up More ❯

line with required learning outcomes and in accordance with contract terms. Key Responsibilities Complete tasks or objectives following company policies, procedures, or methods to agreed timescales/KPIs/SLA's Work with internal and external stakeholders and learners to deliver our services and programmes Timely and successful completion of all required documentation in-line with regulations/governance Deliver More ❯

candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role requires 5 days a week on-site working in an office in North Bristol that is easily accessible via the M4/M32 motorway network. The team More ❯

Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

Monday to Friday, day shifts (standard business hours). Key Responsibilities: Identify, develop, and manage new and existing customer accounts across all UK business sectors. Manage contractual commitments including SLA compliance and commercial pricing negotiations. Lead cost-efficient, profit-driven tender management and proposal development. Collaborate with sales, marketing, and operations teams to launch new logistical and operational services. Oversee More ❯