10 of 10 SLA Jobs in Gloucestershire

line support tickets correctly and keep the customer updated with progress every day Monitor 1st line support ticket queue ensuring incidents are actioned before SLA Develop existing customer relationships and build a rapport with new clients Flag high priority/urgent issues to the 1st Line Team Leader Perform proactive More ❯

Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading More ❯

in governance sessions and with customers when supporting Service Managers and/or Service Partners. Ensure all provider partners understand business service targets, IT SLA targets and OLA's in place and strive towards consistent achievement. Represent IT Services in audits (internal and external) and regulatory inspections if required. Ensure More ❯

resolution. Initiating process changes designed to improve efficiency. Partner with peers and stakeholders to improve tools, processes and customer support. Responsibility for achieving agreed SLA/OLA/KPI objectives. Manage the initial response and platform issues, triaging for Alerts, Incidents and Service Requests received. On call customer operations by More ❯

customer service training Ensuring all staff employed by ABM are competent to carry out their role Ensure adequate quality performance measures (KPI's/SLA's) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all Conduct quality More ❯

value, they: Have a good understanding of the technology industry, including current and emerging digital strategies, solutions and trends. Understand the importance of customer SLA/KPIs and strive diligently to ensure these are met An awareness of escalation procedures and best practices is also very important. As a key More ❯

value, they: Have a good understanding of the technology industry, including current and emerging digital strategies, solutions and trends. Understand the importance of customer SLA/KPIs and strive diligently to ensure these are met An awareness of escalation procedures and best practices is also very important. As a key More ❯

applications for a 400+ user community across multiple sites. Prior experience with implementing processes and workflow standards. Proven ability to meet/maintain high SLA scores, ideally within a ServiceNow environment. Leadership/supervision experience looking for career progression. What is in it for you? $140,000 + Super (experience More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. More ❯

Client Relationship Manager (Non Sales) - 3 Turner Drive, Yate, EnglandCompany Description SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a More ❯