1 of 1 SLA Jobs in Harrogate

customer service excellence. Attending customer and supplier meetings Service Level Management - prioritise and manage daily workstack; proactively managing and distributing tasks to achieve published SLA's and agreed targets Process and Documentation - Production/coordination of new processes and supporting documentation/workflows which will improve team performance and the … and identify new ones. Ability to train and enforce standards and processes throughout the department. An eye for detail preventing any tickets from breaching SLA's and the tenacity to ensure others adhere to processes. Good level of knowledge around current technology, customers and processes within Operations. Excellent written and More ❯