3 of 3 SLA Jobs in North Yorkshire

incidents and service requests. Manage user accounts, system access and IT equipment. Escalate complex issues to specialist teams. Deliver excellent customer service and meet SLA targets. What We're Looking For Strong customer service and communication skills. Knowledge of Windows 11 and Microsoft 365. Previous helpdesk, service desk or customer ...

Executive Management team, and report trends in process maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards Please note, applicants must have the legal right ...

through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood ...