Harrogate, North Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Redcentric
escalated using the appropriate escalation method and communication plan. You will support direct reports and team members to facilitate resolution within the agreed escalation SLA/OLA so that impediments do not detract from on-time delivery Communication & reporting: To ensure accurate reporting to ensure objectives are being met. Wellbeing More ❯
configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per ServiceLevelAgreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions More ❯
this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate More ❯
North Yorkshire, United Kingdom Hybrid / WFH Options
Hays Technology
this is very much a customer-facing role, excellent communication skills are required and previous experience of a call logging system and working to SLA's would be a huge advantage. What you'll get in return The Contract is initially for 3 Months/Hybrid Working/Day Rate More ❯
deliver excellence of a business critical 24/7/365 operating environment for a key customer. Accountability for meeting or exceeding against contracted SLA’s in this high availability environment in the delivery of Critical Engineering and Facilities Management services. Own and develop a professional relationship with the client More ❯
