3 of 3 SLA Jobs in North Yorkshire

Executive Management team, and report trends in process maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards What You Will Have Please note, applicants must ...

East Yorkshire. The role involves field travel, installation, maintenance, and repair of equipment within a defined territory, with strong emphasis on customer satisfaction and SLA adherence. You will work under Health & Safety guidelines, with full training and equipment provided. A company vehicle is available for personal use with fuel card ...

restoring services, ensuring workarounds are documented, and conducting post‐incident reviews (PIRs). Ensuring incident response meets customer Service Level Agreements (SLAs) and documenting SLA compliance. Leading investigation activities for major incidents and defining problem tasks to reduce the risk of recurrence. Proactively identifying recurring issues and emerging trends … communication bridge between technical engineering teams, customer success, leadership, and customers with clear, concise internal and customer‐facing communications that manage expectations and support SLA commitments. Your Qualifications Experience : Proven commercial experience in Major Incident Management, Problem Management, and Relationship Management, or similar, plus practical experience working with ITIL principles ...