6 of 6 SLA Jobs in North Yorkshire

applications Expert technical diagnostic and research skills of servers, expert troubleshooting Ability to identify and escalate issues to management when appropriate to meet SLA requirements In-depth knowledge of networking components and services such as TCP/IP protocols, DHCP and DNS technologies, and LAN/WAN topologies and transports ...

customers. Incident management and progression working together with the dozens of internal teams who support us in the background to meet some strict SLA's. Spend time understanding our customers, offer help, advice and escalate issues where required. Be part of a supportive, fun, and friendly customer service team. Work ...

customers. Incident management and progression working together with the dozens of internal teams who support us in the background to meet some strict SLA's. Spend time understanding our customers, offer help, advice and escalate issues where required. Be part of a supportive, fun, and friendly customer service team. Work ...

through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood ...

throughput. Success measures (business and generator customers): Separate targets for pipeline quality, win rate, and cycle time in each motion. Predictable forecast accuracy and SLA adherence per motion (handoffs, reviews, approvals). Coaching lift evidenced by improved deal quality and artefacts in both motions. Requirements Must haves Proven experience leading ...

You will be responsible for providing excellent customer service and supporting a combination of internal IT systems and issues at remote locations. Role We’re looking for an enthusiastic, IT-focused individual looking to develop ...