7 of 7 SLA Jobs in Hatfield

the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause More ❯

Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call More ❯

and log as tickets Assign available engineers who may work with you on a ticket to grow experience Ensure your assigned tickets are meeting SLA’s Assist other engineers with their work Attend client sites when required Update or close all tickets assigned to you at the end of each More ❯

like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call … Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clerance) or the willingness and ability to undertake. The First More ❯

within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales Incident management decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a … professional manner and against relevant SLA/timescales Providing security advice and consultancy to lines of business and external customers Support & own the output of any security compliance reports from the Information assurance team that are security affecting Produce and support policies, functions, and configuration builds to allow implementation of More ❯

within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a professional manner and against relevant SLA/timescales Incident management decision maker within a defined scope responsible for ensuring that mitigation controls and incident response are appropriate and delivered in a … professional manner and against relevant SLA/timescales Providing security advice and consultancy to lines of business and external customers Support & own the output of any security compliance reports from the Information assurance team that are security affecting Produce and support policies, functions, and configuration builds to allow implementation of More ❯