8 of 8 SLA Jobs in Hatfield

a 24x7 rotated basis. Roles & Responsibilities: Technical 80% Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management: respond to service calls and resolve incidents to meet SLA targets Patch Management Increase the First Time Fix rate Follow escalation procedures Assist with technical escalations Monitor call queues and coordinate with support teams Adhere to security policies Administration … Follow company and customer procedures Participate in team and functional meetings Use incident management tools to monitor incident progress Maintain accurate incident records Update call management systems Assist with SLA reporting What you'll need Security (SC Clearance) or willingness to obtain it Knowledge of SQL, Wintel, Messaging, Patching, iSeries Operations Experience/support in infrastructure at a second line More ❯

x 7 rotated basis. ROLES & RESPONSIBILITIES: Technical 80% Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved Patch Management Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with … to monitor progress of all incidents Ensure accurate completion of all incident records To monitor and update the call management system as required (including problems, requests, changes) Assist with SLA reporting What you'll need Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. A good technical working knowledge of SQL, Wintel, Messaging, Patching More ❯

What you will be doing: Provide 2nd line support across a range of IT infrastructure technologiesManage batch processing and event/alert monitoringHandle incident resolution to meet or exceed SLA targetsSupport patching, change requests, and technical escalationsMaintain accurate records via incident and call management toolsCollaborate with team members to continuously improve service delivery Your background: Eligible for or currently hold More ❯

service delivered from the UK, India, and South Africa locations. What you’ll do Manage customer’s security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with technical teams where More ❯

from the UK, India, and South Africa locations. What youll do Manage customers security p atch ing and s oftware d eployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with technical teams where More ❯

leadership, direction, and support to team members. Provide clear and effective communication of the team’s goals and Ensure vendors are managed effectively, provide management information and deliver to SLA’s and KPIs Take ownership of issues, escalating as necessary Provide regular progress reporting Provide financial oversight and reporting Conduct regular audits for test deliverables against policy and standards and More ❯

to resolve the tickets technically yourself. Rather, you will liaise with the 3rd party service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It’s a busy and dynamic environment. Alongside the day-to-day BAU operational activities you’ll also be involved in key project work. This includes the introduction and More ❯

Manual calculations of statutory payments and net pay Production of management information and reports, using Excel to an advanced level Prioritise and action weekly/monthly tasks to meet SLA's Calculating and processing of starters and leavers/termination payments Month end reconciliation and distribution Maintaining and administering overtime and standby Auto Enrolment processing and reconciliation for Pensions Benefit More ❯