3 of 3 SLA Jobs in Hatfield

management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to‐end mobile services. What ...

Computacenter AG & Co. oHG in Hatfield is seeking a Technical Services Supervisor to lead a busy team and ensure customer commitments, SLA targets and quality standards are consistently achieved. You will coordinate resources, support engineers, monitor workflow and act as a key escalation point for operational issues, while remaining hands ...

Lead, coach and support Engineers and team members within the Technical Services operation. Manage workload, resource allocation and workflow to ensure customer commitments and SLA targets are met. Monitor operational performance, escalating risks and resolving issues to minimise service impact. Maintain high standards of quality, accuracy and customer satisfaction. Support … team leadership or people management experience. Strong organisational, planning and workload management skills. Excellent communication, problem-solving and decision-making abilities. Experience working within SLA-driven environments. A proactive, customer-focused approach with strong attention to detail. Ability to multitask, prioritise effectively and perform under pressure. Hands-on experience with ...