15 of 15 SLA Jobs in Hertfordshire

RESPONSIBILITIES – TECHNICAL SUPPORT: Take full ownership of incidents tickets through to final resolutions, ensuring client supported and updated to the closure Ensures customer SLA’s/KPIs and quality standards are met Communicate with the clients, providing regular updates along with realistic expectations Technical background with experience in technical support ...

estate. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc... Maintain the security ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

Fujitsu and Customer standards for all areas of work undertaken, attend Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s (i.e. document reviews/system installation). Raise immediately any risks, issues that may impact (a) costs or (b) delivery ...

honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution ...

review Windows requests, build and configure Windows Servers in VMware, patch systems, and ensure builds meet Fujitsu and customer standards while maintaining security and SLA adherence. You will work from a service desk context with ticket-based resolutions, participate in engineering meetings, and may engage in related projects as needed. ...

support, incident resolution and platform administration for TIBCO and related interfaces. You will coordinate with vendors, security, and operations to maintain high availability and SLA compliance. Experience with JMS/JDBC/SFTP/SOAP/REST/JSON, SAP interfaces, and web/app servers (Tomcat/ ...

service issues are generated due to design flaws Service optimisation delivered & or service optimisation papers that are approved All solution designs are approved within SLA 360 feedback including from vendors - is supportive of the role and the incumbent is seen to be expert in the field of Digital solution architecture ...

support education technology for schools. You will resolve first-line technical issues, help staff and pupils, and learn to manage networks and devices under SLA guidelines. Working hours are 37.5 per week, with 8:00-16:00 or 8:30-16:30 schedules. The role offers hands-on experience ...

customer site as required. Key Responsibilities Provide L2/L3 AMS support across multiple COTS and enterprise applications such as TIBCO, ensuring service continuity, SLA adherence and high-quality resolution outcomes. Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users … good to have Strong troubleshooting skills across application, interface, data, access, configuration and environment issues. Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance. Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors. ...

work through complex commercial negotiations. Can build strong relationships with named suppliers. Can produce and analyse appropriate Group statistics/KPI’s/SLA’s and customer reporting where required. Can suggest and implement process improvements. Can work across multiple geographies to support Group wide process. Performance indicators Ensure department … meets SLA, KPI and contribution targets. Support key customer contracts to maintain and improve contribution. Understand and adhere to GTS policies and procedures. Demonstrate strong data analytical skills using excel and Computacenter systems. What you'll need Skills and Experience needed A willingness to learn and to become the subject ...

Fujitsu and Customer standards for all areas of work undertaken, attend Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s (i.e. document reviews/system installation). Raise immediately any risks, issues that may impact (a) costs or (b) delivery … advantageous. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc... Maintain the security ...

infrastructure teams and application owners to maintain and enhance a portfolio of enterprise and COTS applications. You will help deliver reliable, efficient support within SLA commitments. Key Responsibilities Provide L2/L3 AMS support across multiple COTS and enterprise applications, including TIBCO-based middleware services, ensuring service continuity, SLA adherence … knowledge management Strong troubleshooting skills across application, interface, data, access, configuration and environment issues Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance Ability to analyse logs and coordinate with infrastructure, database and security teams Good understanding of patching, vulnerability remediation, application ...

will help reduce locker downtime and keep parcels moving for our customers. Joining a small, close-knit team, you’ll lead KPI/SLA adherence, drive improvements, manage tickets, and mentor new staff while collaborating with maintenance engineers and internal colleagues. #J-18808-Ljbffr ...