of the engineering team, specifically on service delivery. Carry out systems and infrastructure remedial maintenance - responding to customer reported incidents which are escalated from the service team, within an SLA framework, ensuring all incidents are resolved or services restored within SLA. Conduct preventative maintenance completing system and infrastructure service visits to a planned schedule including conformance to specifications. Ensure all More ❯
london (hounslow), south east england, united kingdom
Demob Job Ltd
of the engineering team, specifically on service delivery. Carry out systems and infrastructure remedial maintenance - responding to customer reported incidents which are escalated from the service team, within an SLA framework, ensuring all incidents are resolved or services restored within SLA. Conduct preventative maintenance completing system and infrastructure service visits to a planned schedule including conformance to specifications. Ensure all More ❯
improvements Stakeholder engagement and customer meetings Advanced Excel reporting and data handling About You: Strong attention to detail and commercial awareness Charismatic communicator able to influence stakeholders Contract/SLA or legal review experience preferred Confident with Excel (advanced level) Experience in telecoms or IT (desirable) Monday to Friday role | Hybrid Fridays | Up to £40K discretionary bonus Apply now to More ❯
when and where required, subject to passing satisfactory training. Ensure assigned tasks are actioned and completed as appropriate. Ensure an awareness and compliance to the contractual KPI's/SLA's. Ensure CAFM system, is kept up to date and that PPM and reactive tickets are closed out with accurate data captured. To carry out any other task as directed More ❯
calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and More ❯
