4 of 4 SLA Jobs in West London

continuous improvement. Key Responsibilities * Lead, manage, and develop technical and service delivery teams * Ensure high-quality delivery across managed services and project work * Own SLA performance, governance, and ITIL-based service processes * Manage budgets, financial performance, and reporting * Oversee recruitment, development, and succession planning * Drive customer satisfaction and continual service ...

performing team supporting a prestigious international financial environment. Key responsibilities: * Day-to-day Data Centre operations (installs, decommissions, moves, changes) * Change & incident management with SLA ownership * Racking, stacking, cabling, patching, and hardware support * Vendor escorting and supervision * Asset tracking, documentation, and inventory control * Supporting infrastructure upgrades, outages, and maintenance windows ...

1. 1.Multi-Cloud Architecture (Strategic design and scaling of global Azure and AWS environments) 2.MSP Governance (Managing and holding Managed Service Providers accountable for SLA/delivery) 3.Infrastructure Automation (Driving 'Infrastructure as Code' to ensure repeatability and lean operations) 4.Platform Lifecycle Management (Ensuring global hardware/software stays current, supported ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based in our Feltham depot TW14 … resolution Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer ...