8 of 8 SLA Jobs in West London

Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and More ❯

of the engineering team, specifically on service delivery. Carry out systems and infrastructure remedial maintenance - responding to customer reported incidents which are escalated from the service team, within an SLA framework, ensuring all incidents are resolved or services restored within SLA. Conduct preventative maintenance completing system and infrastructure service visits to a planned schedule including conformance to specifications. Ensure all More ❯

of the engineering team, specifically on service delivery. Carry out systems and infrastructure remedial maintenance - responding to customer reported incidents which are escalated from the service team, within an SLA framework, ensuring all incidents are resolved or services restored within SLA. Conduct preventative maintenance completing system and infrastructure service visits to a planned schedule including conformance to specifications. Ensure all More ❯

looking for a new challenge or working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they More ❯

improvements Stakeholder engagement and customer meetings Advanced Excel reporting and data handling About You: Strong attention to detail and commercial awareness Charismatic communicator able to influence stakeholders Contract/SLA or legal review experience preferred Confident with Excel (advanced level) Experience in telecoms or IT (desirable) Monday to Friday role | Hybrid Fridays | Up to £40K discretionary bonus Apply now to More ❯

when and where required, subject to passing satisfactory training. Ensure assigned tasks are actioned and completed as appropriate. Ensure an awareness and compliance to the contractual KPI's/SLA's. Ensure CAFM system, is kept up to date and that PPM and reactive tickets are closed out with accurate data captured. To carry out any other task as directed More ❯

calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and More ❯

Business Development Director - Parking & Healthcare APCOA Hybrid Working £80,000 pa + car allowance & bonus We are seeking an experienced and results-driven Business Development Director to lead our efforts in acquiring new business within the Healthcare sector. This senior More ❯