11 SLA Jobs in West London

/Customer Service roles•Planning and implementation of Windows 10 deployments/migrations.•Experience with deployments using SCCM or Intune•Remote support and troubleshooting•SLA management, metrics and reporting•Incident, problem, change, service request and major incident management processes•Working to an ITIL framework•Desktop/Laptop recovery and hardware more »

all hardware and software incidents raised by Association users. Monitoring user support tickets and ensuring service is delivered to the agreed service level agreements (SLA’s). Installation of new hardware devices. (including Computer Workstations, laptops, tablet devices, telephone handsets, printers and other peripheral devices). Developing troubleshooting expertise in more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating more »

provider(s), partners and customers. Take responsiblility for the development and maintenance of our Service Operations processes and work colleagues to ensure contractual obligations (SLA, KPI, etc) can be operationally monitored via systems and data. Planned & unplanned (emergency) change Configuration management of systems; Incident and Problem Management; Collaborating with our more »

drive continuous improvement Reviewing trends in data to understand quicker response times Building process, procedure and governance planning Ensuring adherence to account KPIs and SLA metric Strategic analysis, forward looking guidance with a view to challenging the annual and long term plans that contribute to the commercial development of the more »

Ensure best practice customer initiatives are adopted and applied Provide exceptional customer service to internal and external customers within Group guidelines, regulatory obligations and SLA’s Ensure all confidential information is handled in accordance with Group and partner protocols and procedures Ensure high levels of customer relationship management are maintained more »

closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »

Experience managing operational support using multi-technology, multi-disciplinary and multi-site teams Experience with AWS, Elastic Search, ServiceNow ITIL processes Incident, Problem, Change, SLA Management, Release Management. SDLC Ideally ITIL certified In return for your passion, collaborative approach and commitment, you'll receive a 12 months contract and a more »

closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to The CS Technology Support Manager leads the team that provides technical assistance to the … company's team and customers. · Ensures that Service Level Agreement (SLA) targets are consistently met. · Manages the Tech Support team and ensures their daily workflow is in line with achieving our SLA · Manages the Daily Support Dashboard and identifies areas of improvement · Communicates persistently recurring data bugs to the product more »

Technical Estimator (HVAC) £60,000-65,000 + 33 days holiday + Pension + Overtime + Ongoing Training + Progression Twickenham, London Are you a Service Engineer with a passion for figures looking to come off the tools into an more »

HVAC Technical Estimator £40,000 + 33 days holiday + Pension + Overtime + Ongoing Training + Progression Twickenham, London Are you a Technical Estimator ready to join a growing and well established company who provide a high quality service more »