20 of 20 SLA Jobs in West London

ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. Develop, maintain, and socialize knowledge articles to enhance support efficiency and self-service capabilities. More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

Start: ASAP Responsibilities: Provide tech support for hardware, software, and peripherals. Log support calls, document outcomes, and update users. Resolve calls promptly and within SLA targets. Redirect/escalate support requests as needed. Offer professional and rapid user support. Liaise with colleagues for continuity. Monitor stock of IT peripherals (monitors More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

support infrastructure solutions across compute, storage, cloud, and virtualization technologies. Ensure 24/7 availability, performance, and operational health of systems, aligned with internal SLA objectives. Lead lifecycle management, capacity planning, and incident resolution for enterprise infrastructure. Partner with Engineering, Architecture, and Security teams to align infrastructure initiatives with business More ❯

SAFe Agile. A track record of successful architectural design across business, data, applications, and technology domains. Expertise in cloud architecture, hybrid solutions, and service-level agreement management. Practical experience in incremental value delivery and operating across diverse environments. Fluency in English, coupled with excellent written and verbal communication skills. Ready More ❯

including Microsoft Teams Telephony, hybrid server environments, networking, cloud platforms, data management, print services, email, and the O365 ecosystem. Guarantee that MIS Service Desk SLA metrics are consistently achieved. Hands-On Expertise: Regularly engage in hands-on technical work across networking, infrastructure, and cybersecurity domains, ensuring best practices are applied. More ❯

implementing new systems, with ability to understand and maintain/enhancing existing systems Strong problem solving skills Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded. Strong analytical capability Experience in the following: Object-oriented programming More ❯

implementing new systems, with ability to understand and maintain/enhancing existing systems Strong problem solving skills Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded. Strong analytical capability Experience in the following: Object-oriented programming More ❯

Long service recognition and awards Working Hours: Monday to Friday 8am - 5pm Key Responsibilities: Oversee and manage all reactive maintenance requests in line with SLA requirements Act as the primary point of contact for client communications regarding service operations Manage internal processes for purchase order requests and service-related information More ❯

S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer More ❯

S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer More ❯

knowledge is current and thorough Maintain an organized and time efficient work ethic Respond to workstation assessment requests and complete all subsequent documentation within SLA agreed timescales Maintain regular contact with customer service and regional sales teams Minimize travel and subsidiary costs Undertake all necessary preparation prior to meetings Maintain More ❯

Act as the key client interface, maintaining strong relationships and ensuring satisfaction. Ensure planned maintenance is delivered to a high standard and meets all SLA and compliance requirements. Plan and oversee system shutdowns and major project work. Manage all reactive repairs, ensuring swift, safe, and effective resolution. Oversee subcontractor performance More ❯

support processes in line with ITIL best practices. Scale the Support Team in line with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a More ❯

support processes in line with ITIL best practices. Scale the Support Team in line with business growth. Report regularly on performance, customer satisfaction, and SLA adherence. And should have experience of: Meeting SLAs/KPIs with fast, effective issue resolution. Maintaining high customer satisfaction and reduced ticket times. Building a More ❯

be flexible with working patterns. Undertake lone working when required, following appropriate training. Complete assigned tasks efficiently and effectively. Comply with contractual KPIs/SLA's. Keep CAFM system up to date, ensuring PPM and reactive tickets are closed with accurate data. Perform any other tasks as directed by the More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

Our client, a leading Software Vendor, is currently hiring for a Customer Support Engineer. The primary purpose of the Customer Support Engineer is to deliver responsive and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to More ❯

review Integrate multiple products/tech-stacks into a unified architecture Define and foster the engineering culture, standards and approaches Ensure the quality (high-SLA) and scalability of systems Stay up-to-date on the latest engineering trends and technologies Lead a multilayered internationally distributed team of engineers in the … deployment, remote management, firmware build and update Computer Vision : openCV, realtime video processing, content analysis/understanding. Privacy, security, authentication systems High qps, high SLA API deployment Python, c#, c++, rust, javascript/typescript, github/gitlab, django, mongodb (or other nosql), mysql/postgres, react/react-native, Node.js More ❯