1 of 1 SLA Jobs in Huntingdon

enhance skills and abilities. Investigate, diagnose and resolve technical 2nd line incidents and service requests, escalating appropriately to 3rd line where necessary. Adhere to SLA’s, keeping users updated at all times. Work independently to high standards with little intervention or assistance. Work with wider support team to ensure any … when dealing with complex queries. Provide accurate and consistent communication to clients. Provide prompt and timely communication to clients, in accordance with the agreed SLA’s. Demonstrate Company values when approaching every ticket or query. Team Support Proactive member of the team, researching new, existing, and developing IT technologies for More ❯