1 of 1 SLA Jobs in Ilkley

incidents, change requests, questions, etc are managed in a timely and appropriate manner following relevant processes To handle stakeholder technical queries and issues within SLA and to escalate to the Service Desk Manager where required To be a ‘champion’ for the internal infrastructure, ensuring other team members can provide cover … Server 2022 Knowledge of Microsoft product such as Teams, Office 365, Sharepoint and Azure Active Directory and Group Policy Management Knowledge of working managing SLA’s and working towards KPI’s Time management and planning skills WHAT IS LIFE LIKE AT SMARTSEARCH? We are a multi-award winning Tech company More ❯