12 of 12 SLA Jobs in West Yorkshire

ITIL V3 focused service delivery framework Stakeholder Management within the whole business including IT and external stakeholders Work to defined Service Level Agreements (SLA'S) and Key Performance Indicators (KPI's) AREAS OFKNOWLEDGE AND EXPERTISE You will have: Awareness of infrastructure: Azure, Windows Server 2012+ ESX/VMware, Messaging (Exchange ...

Release Management processes, ensuring service levels are maintained. Monitor & Analyse: Track delivery and operational performance metrics, including deployment frequency, lead times, service health and SLA/KPI achievement. Support & Optimise: Monitor CI/CD pipeline health, deployment readiness and operational dashboards, escalating risks and issues where appropriate. Document & Govern: Maintain ...

Service Desk Engineers across 1st, 2nd and 3rd Line Support. Own day-to-day Service Desk operations, ticket queues, escalations and resource management. Drive SLA compliance, KPIs, CSAT and overall service performance. Conduct 1:1s, performance reviews, coaching and manage underperformance. Produce service reports, analyse trends and implement improvements. Manage ...

SailPoint IdentityNow, including access requests, certification campaigns, reporting, workflows, and administration. Experience managing service mailboxes and prioritising workloads based on business impact and SLA requirements. Ability to investigate and resolve SailPoint IdentityNow incidents and access-related issues. Experience processing cloud engineering account requests and custom Azure group package requests. Familiarity ...

detect before customer detects" culture within the shift team. Supplier & Partner Oversight Hold suppliers to account for response times, quality of engagement and SLA delivery during the shift. Escalate supplier performance issues into the daily governance cadence. Ensure supplier-led incidents are managed to Asda's standards. Change & Release Oversight ...

support team. Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures. Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's. You will ideally have Sound Knowledge of Microsoft Office (Word, Excel ...

Shift Lead.The successful candidate will oversee daily security operations center shift activities,acting as the key escalation point for complex technical incidents while ensuring SLA compliance.Key responsibilities include conducting quality assurance reviews,providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities ...

Rapidly expanding business with offices in the centres of Leeds, Manchester, Birmingham and London. Our strategically located training centres have enabled us to become one of the UK’s leading IT and Digital Apprenticeship providers. ...

security principles is required. Accountabilities & Activities To provide 2 nd/3 rd line technical data infrastructure support, to meet, and endeavour to exceed, SLA requirements Participate in Project Work, as required, to deploy, support and manage the predominantly Cisco data environment. To support Firewalls, VPN, LAN and WAN Technologies ...

seeking a SOC Shift Lead to oversee daily SOC shift activities and act as the primary escalation point for complex incidents. You will ensure SLA compliance, provide technical mentorship to analysts, and support threat hunting to improve service delivery. The role requires strong communication skills, experience in alert triage ...

using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills. Ability to demonstrate strong team working and team leadership skill … addition to those of Service Desk Engineer include: Action technically demanding, time sensitive, and VIP tickets. Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs. Assist with coaching and mentoring the Service Desk Engineers. Act as an escalation point for the Service ...

Job Description As a Service Desk Team Leader, you will be responsible for ensuring that Service Deskcalls are answered by the Service Deskteam in accordance with company policy for both response time and telephone manner. ...