8 of 8 SLA Jobs in West Yorkshire

appropriately * Provide a professional service at all times * Ensure that all customer problems are resolved to a satisfactory conclusion * Ensure all Incident OLA and SLA's are met * Work in collaboration with other departments within the business * Major Incident management Required Skills: * Experience and an understanding of Windows Server ...

ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service ...

Cyber Essentials, ISO 27001, GDPR), patching, and access management. Experience managing third‐party IT suppliers, contracts, and licensing. Data‐literate, comfortable building KPI and SLA reporting (e.g. Excel, Power BI). Hardworking and can‐do attitude. Solution‐orientated looking to get to the bottom of an issue and use initiative. ...

your customer accounts. Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents. Owning SLA and KPI performance, identifying and addressing the root causes behind service trends. Running customer service reviews and translating feedback into tangible process improvements. Working closely ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

service performance data Problem & Request Management Take ownership of customer issues and escalations through to resolution Handle requests via email, phone, and web within SLA, prioritising by severity and impact Liaise with internal teams and suppliers; process changes, cancellations, and returns Performance & Admin Maintain accurate records and conduct regular ticket ...

support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops … support team Maintain and consistently demonstrate a good working knowledge of internal processes, practices and procedures Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's Other duties as required, including building of EUC devices (laptops ...

Find your next tech and IT Job or contract role. Senior DevOps Engineer Responsibilities: Build and maintain production and non‐production environments for high availability and cost optimisation. Build and maintain CI/CD pipelines ...