10 of 10 SLA Jobs in West Yorkshire

the financial, property, and investment sectors. Job Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for out-of-hours calls and More ❯

first point of contact reported via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring incidents and potential issues • Keeping More ❯

a proactive, customer-focused leader ready to take charge of a high-performing service desk team? Our forward-thinking client is looking for a Service Support Lead to ensure SLA targets are met, issues are resolved efficiently, and customers receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements More ❯

benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. Partnering with Product to More ❯

sessions to train focus groups on the roll out of new system features and functions Respond to tickets raised in the system and ensure issues are resolved within agreed SLA timescales Capable of utilising Gearset and Git for version control and deployments Keep abreast of Salesforce system enhancements and trends, whilst identifying areas to implement process improvements through upgrades to More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯

comprehensive administration function to the business, including raising tickets, liaising with clients and internal teams and fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer satisfaction is maintained to the highest level Act in a professional manner with regard to colleagues … business on all perceived risks, issues and possible areas for improvement Additional Duties/Responsibilities This role will also include the following: Responding to client requests and actioning within SLA’s (Service Level Agreements) Administrating client device portfolio to customers’ requirements. Organising logistics of client devices Assisting to ensure device builds are completed utilising the build room Ensuring accurate information More ❯

relating to Solera software providing advice and expert knowledge over phone, email, chat and web channels Deliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targets Communicate clearly and effectively both internally and externally Accurately record all customer contact and outcomes within designated software Escalate calls or cases in a … timely and appropriate manner in line with SLA’s in place, documenting enhancements to drive continuous improvements At all times adhere to the working processes and procedures for the department and of Solera Contribute to and maintain knowledge base articles and documents Take responsibility for all duties relating to compliance procedures, especially data security What You’ll Bring At least More ❯

management and direction to the Service Desk team in pursuit of service excellence. Analyse the service desk systems and performance data ensuring the service and delivery meets or exceeds SLA for incident, problem, and change. Ensure the team are effective and adequately trained in investigating, identifying, diagnosing, and resolving Incidents related faults and escalating to 3rd parties where necessary. Monitor … of KPI's and reporting, identifying and coaching team members in attainment of performance. Own the creation and development of effective organisational procedures, policies, and practices to deliver against SLA and to industry best practices such as ITIL. Pursue and lead the effective identification, analysis, and escalation of problems - owning them through to resolution, reporting effectively to stakeholders. Ensure the … attainment of SLA in delivering effective request fulfilment. Ensure that staff are trained to meet the demands of service in the pursuit of operational excellence. Implement appropriate methods of feedback for customer and supplier satisfaction. Service Desk Manager - Leeds (Hybrid) Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯