14 of 14 SLA Jobs in West Yorkshire

working within professional services or other regulated environments. Experience consolidating and modernising complex technology estates. Familiarity with ITIL or similar service management frameworks, including SLA and KPI reporting. Experience managing software licensing, renewals, and vendor relationships. Relevant certifications such as Microsoft, Azure, Workday, Atlassian, ITIL, or project management qualifications. Experience ...

suite level stakeholder management Good understand of M365 and associated licencing models Strong analytical problem-solving skills Confident communication Job responsibilities Manage SLA and tracking of service obligations and overall performance for your customers in accordance with the contract Work closely with Service Desk and other delivery teams to ensure ...

detect before customer detects" culture within the shift team. Supplier & Partner Oversight Hold suppliers to account for response times, quality of engagement and SLA delivery during the shift. Escalate supplier performance issues into the daily governance cadence. Ensure supplier-led incidents are managed to Asda's standards. Change & Release Oversight ...

detect before customer detects" culture within the shift team. Supplier & Partner Oversight Hold suppliers to account for response times, quality of engagement and SLA delivery during the shift. Escalate supplier performance issues into the daily governance cadence. Ensure supplier‐led incidents are managed to Asda's standards. Change & Release Oversight ...

recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model If this sounds like a good ...

support team. Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures. Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's. You will ideally have Sound Knowledge of Microsoft Office (Word, Excel ...

Shift Lead.The successful candidate will oversee daily security operations center shift activities,acting as the key escalation point for complex technical incidents while ensuring SLA compliance.Key responsibilities include conducting quality assurance reviews,providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities ...

Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion. An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas ...

call engineers, engage leadership or vendors, notify compliance, or execute rollback/failover/service-degradation procedures. Send initial stakeholder notifications within the SLA and maintain a consistent cadence: technical details for engineering; business impact for leadership. Coordinate with Compliance and Regulatory teams for impact notifications and initiate customer-facing ...

seeking a SOC Shift Lead to oversee daily SOC shift activities and act as the primary escalation point for complex incidents. You will ensure SLA compliance, provide technical mentorship to analysts, and support threat hunting to improve service delivery. The role requires strong communication skills, experience in alert triage ...

desk projects. You will mentor junior analysts, deputise for the Service Desk Manager during peak periods, and ensure timely responses to incidents while maintaining SLA awareness and high customer satisfaction. #J-18808-Ljbffr ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

Service Delivery and IT Service Management professional to oversee day-to-day service operations for our customers in the UK. You will ensure SLA adherence, collaborate with the Service Desk and delivery teams, and drive continual service improvement across client engagements. You will manage major ITIL processes, conduct service reviews ...

leading smaller bids and expansions, and supporting major pursuits) with day-to-day commercial excellence across existing work: SOW management (including a 6-day SLA process), staffing forecasting, contract hygiene, and monthly reporting that reflects commercial performance, Social Value progress and value-add activity. While you will own whole accounts … respond to client challenges and opportunities in a timely and coordinated manner. Coordinate and return Statement of Works (SOWs, including a 10-6-day SLA), consolidating Delivery/Technical/Legal/Resourcing inputs into clear, commercially robust responses. Maintain accurate account and pipeline information, ensuring reporting and CRM/ ...