15 of 15 SLA Jobs in West Yorkshire

overall operational efficiency.Contributing to solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Collaborating on service delivery and operational transformation initiatives alongside the wider Atlassian CoESupporting teams ...

your customer accounts. Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents. Owning SLA and KPI performance, identifying and addressing the root causes behind service trends. Running customer service reviews and translating feedback into tangible process improvements. Working closely ...

knowledge transfer initiatives within complex enterprise environments.Strong understanding of ITIL processes including Incident, Problem, Change, Release, Service Level, and Continual Service Improvement.Experience managing SLA and KPI-driven delivery models and governance frameworks.Strong stakeholder management skills, including engagement with senior business and technology leaders.Experience managing geographically distributed teams and third-party ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

Work collaboratively with internal teams to identify and resolve recurring issues Create and maintain knowledge base articles and customer-facing documentation Work within agreed SLA and KPI targets Identify opportunities to improve support processes, documentation and the overall customer experience What we’re looking for We’re looking for someone ...

ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service ...

service delivery for a strategic global customer.• Maintain accountability for service performance, stability and customer satisfaction.• Lead monthly, quarterly and executive governance reviews.• Manage SLA and KPI performance and proactively identify service risks and improvement opportunities.• Lead critical incident and escalation management activities.• Drive continual service improvement initiatives.Strategic Client & Account ...

page on-call engineers, engage leadership or vendors, notify compliance, or execute rollback/failover/service-degradation procedures.Send initial stakeholder notifications within the SLA and maintain a consistent cadence: technical details for engineering; business impact for leadership.Coordinate with Compliance and Regulatory teams for impact notifications and initiate customer-facing ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

Life Fleet Services: Oversee team delivery of Upgrades, Defit/Refits, RHIs, Deactivations and OEM activations, coordinating with customers and third-party installation partners SLA & KPI Management: Monitor team performance against SLAs and KPIs, producing regular reporting for the Head of Fleet Services and driving corrective action where needed Escalation ...

methodologies to ensure continuous improvement Managing and tracking outstanding tasks to be triaged Timely updating of the in-house systems, adhering to internal SLA’s Identify and escalate situations requiring urgent attention Work with the multiple channels that customers can contact MCF Fleet Services TO BE SUCCESSFUL YOU WILL LIKELY ...

knowledge current on MCF's solutions, working closely with Product, Technical Support Level 2, Engineering and Enablers on recurring or emerging issues Operational Excellence: SLA management: Monitor team performance against SLAs and KPIs, taking corrective action where targets are at risk Reporting: Provide regular reporting and insight to the Head ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

We are currently recruiting for a Digital Product Support Engineer based in the UK. This role will be Friday - Tuesday, 1 pm - 9 pm, and will eventually change to 9 am- 5 pm. These roles ...