11 of 11 SLA Jobs in West Yorkshire

knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally & with the trusts external providers. The post holder will also be expected to take ...

your customer accounts. Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents. Owning SLA and KPI performance, identifying and addressing the root causes behind service trends. Running customer service reviews and translating feedback into tangible process improvements. Working closely ...

ensure the records are kept up to date Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met Escalate issues to internal and external stakeholders in a timely manner with the correct information Provide the highest levels of service ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

Have Banking/Financial Services experience. Service Mesh (Istio) knowledge. GCP/AWS/CKA/Terraform Certifications. Understanding of SLI/SLO/SLA and SRE practices. Screening Priority Cloud Networking & Troubleshooting Kubernetes Networking Incident Management & RCA Observability & Monitoring Python Automation Terraform & DevOps GCP/AWS Platform Engineering ...

Life Fleet Services: Oversee team delivery of Upgrades, Defit/Refits, RHIs, Deactivations and OEM activations, coordinating with customers and third-party installation partners SLA & KPI Management: Monitor team performance against SLAs and KPIs, producing regular reporting for the Head of Fleet Services and driving corrective action where needed Escalation ...

methodologies to ensure continuous improvement Managing and tracking outstanding tasks to be triaged Timely updating of the in-house systems, adhering to internal SLA’s Identify and escalate situations requiring urgent attention Work with the multiple channels that customers can contact MCF Fleet Services TO BE SUCCESSFUL YOU WILL LIKELY ...

smooth management of both internal (owned assets) and external (hired assets) breakdowns. Logging response times and ensuring theyre tracked and resolved effectively within agreed SLA times. Well ask that you handle inbound and outbound calls efficiently, making sure service level agreements are consistently met. Youll keep the Job watch scheduling ...

knowledge current on MCF's solutions, working closely with Product, Technical Support Level 2, Engineering and Enablers on recurring or emerging issues Operational Excellence: SLA management: Monitor team performance against SLAs and KPIs, taking corrective action where targets are at risk Reporting: Provide regular reporting and insight to the Head ...

service performance data Problem & Request Management Take ownership of customer issues and escalations through to resolution Handle requests via email, phone, and web within SLA, prioritising by severity and impact Liaise with internal teams and suppliers; process changes, cancellations, and returns Performance & Admin Maintain accurate records and conduct regular ticket ...

Facilitate workshops, interviews, and discovery sessions to gather business needs and translate them into actionable deliverables. Capture and prioritise requirements related to service performance, SLA measurement, operational reporting, and dashboard development. Support the definition, tracking, and realisation of business benefits throughout programme delivery. Work collaboratively with architects, product teams, delivery … enterprise or government environments. Experience supporting initiatives involving enterprise archiving, data retention, and backup policies. Demonstrable experience in requirements capture, prioritisation, and definition of SLA reporting and dashboard requirements. Experience defining, measuring, and tracking business benefits and value realisation. Strong stakeholder engagement and workshop facilitation skills. Experience translating business needs ...