3 of 3 SLA Jobs in West Yorkshire

ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills, working ...

providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/ ...

description: Role Title: Oracle - Service Delivery - Own end-to-end service delivery for Oracle applications (EBS/Oracle Cloud - HCM, Finance, Payroll) ensuring SLA and KPI compliance - Manage incident, problem, and change management to maintain system stability and service excellence - Act as key interface for stakeholders, driving governance, reviews ...