12 of 12 SLA Jobs in West Yorkshire

overall operational efficiency.Contributing to solution architecture and implementation activities, including Jira Service Collection configuration, portal design, request type definition, workflow and automation setup, SLA management, asset schema design, reporting, and adoption planning for the Atlassian Service Collection.Collaborating on service delivery and operational transformation initiatives alongside the wider Atlassian CoESupporting teams ...

your customer accounts. Leading, coaching and scheduling a team of service desk analysts, and providing hands-on support during escalations and major incidents. Owning SLA and KPI performance, identifying and addressing the root causes behind service trends. Running customer service reviews and translating feedback into tangible process improvements. Working closely ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

product, usability and troubleshooting guidance • Escalate more complex issues to Engineering/Product teams • Create and maintain knowledge base and user documentation • Work to SLA and KPI targets • Help improve support processes and the overall customer experience What we’re looking for: • 2+ years’ experience in application support or technical ...

service delivery for a strategic global customer.• Maintain accountability for service performance, stability and customer satisfaction.• Lead monthly, quarterly and executive governance reviews.• Manage SLA and KPI performance and proactively identify service risks and improvement opportunities.• Lead critical incident and escalation management activities.• Drive continual service improvement initiatives.Strategic Client & Account ...

page on-call engineers, engage leadership or vendors, notify compliance, or execute rollback/failover/service-degradation procedures.Send initial stakeholder notifications within the SLA and maintain a consistent cadence: technical details for engineering; business impact for leadership.Coordinate with Compliance and Regulatory teams for impact notifications and initiate customer-facing ...

call engineers, engage leadership or vendors, notify compliance, or execute rollback/failover/service-degradation procedures. Send initial stakeholder notifications within the SLA and maintain a consistent cadence: technical details for engineering; business impact for leadership. Coordinate with Compliance and Regulatory teams for impact notifications and initiate customer-facing ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

Tier 1&2 responsibilities, namely: First line of Support- User Focused Second line of Support- User and Infrastructure Focused Ensure proper support organization meeting SLA and target metrics Meet the implemented SLAs following the guidance from the ITSM organization Adhere to Information Technology Infrastructure Library (ITIL) standards and best practices ...

regulatory compliance commitments. Accountable for the service performance of all exchanges, radio stations and data centres within your given patch (Measured by KPI/SLA success). Single point of contact for multiple delivery programmes, supporting the delivery of network build activity on key programmes such as Fibre Cities, Optical ...

through regular budget versus actual analysis and recommending corrective actions where neededOversee vendor relationships for commercial technology platforms, including contract negotiation, service level agreement (SLA) compliance, and ongoing performance monitoringLead platform integration efforts to ensure seamless data flow between commercial systems (e.g., CRM, marketing platforms) and enterprise data environmentsChampion data ...

We are currently recruiting for a Digital Product Support Engineer based in the UK. This role will be Friday - Tuesday, 1 pm - 9 pm, and will eventually change to 9 am- 5 pm. These roles ...