9 of 9 SLA Jobs in West Yorkshire

users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist ...

carry out preventative maintenance, and ensure accurate record-keeping to support continuous service excellence. Key Responsibilities Respond to service calls on customer sites within SLA timeframes Diagnose and resolve complex technical and mechanical issues Conduct thorough preventative maintenance and document all activity Build in-depth technical knowledge of company products ...

technical requirements. Within this role, the IT Manager will: Act as the primary relationship owner for the MSP Chair weekly service reviews and monitor SLA compliance Maintain service quality metrics Coordinate critical incidents and user escalation Drive forward continuous improvement Track IT expenditure against budget, maintain the IT asset register ...

Ossett head office, providing hardware break-fix support, preventative maintenance and on-site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements. Key responsibilities: Respond to service calls on client sites Handle hardware break-fix tasks and deployments, meeting required SLAs Troubleshoot, diagnose and resolve complex ...

strategic recommendations for clients. Be confident to raise issues to management or flag concerns internally when required. Deliver work within the deadlines and the SLA's laid out within client scopes and as determined by your line manager. Learn to utilise AI platforms to increase performance outputs. Proactively monitor industry ...

SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they ...

strong reputation for innovation and quality, we deliver sophisticated installations - from video walls and LED displays to digital signage - and provide ongoing maintenance through SLA-driven contracts. Joining us means working on projects that truly make a difference, backed by a supportive, technically driven team. Your Role As an Audio ...

information. Person Specification Experience Essential Experience of working in an IT Service Desk environment. Experience of handling/resolving IT related queries within agreed SLA timeframes, escalating as necessary. Skills Essential Ability to follow scripted solutions to resolve incidents at the point of contact Ability to plan, organise and prioritise … broad range of complex activities to meet tight SLA and KPI deadlines. Ability to take ownership and be able to communicate escalations to a range of stakeholders. Specialist knowledge of Desktop hardware, software, printers and associated peripherals support within a server and client domain/workgroup environment Excellent written ...

business, including raising tickets, liaising with clients and internal teams and fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer satisfaction is maintained to the highest level Act in a professional … issues and possible areas for improvement Additional Duties/Responsibilities This role will also include the following: Responding to client requests and actioning within SLA’s (Service Level Agreements) Administering client device portfolio to customers’ requirements. Organising logistics of client devices Assisting to ensure device builds are completed utilising ...