2 of 2 SLA Jobs in Lincolnshire

incoming telephone queries and using remote support tools. Proven ability to record detailed information accurately, prompting for additional information as required. Demonstrable ability to prioritise work to meet service level agreement targets. Previous use of ICT systems and tools to provide support including resolving incidents, reimaging devices and installing software. It is a requirement to hold a Full driving license More ❯

Baltic Apprenticeships. A Typical Day in the Job: Provide customer support via phone and face-to-face interactions. Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes. Work at our workbenches to fix PC components, and install and configure hardware and software. Assist with customer networking, including servers, firewalls, and switches. Reset passwords, manage user details More ❯