8 of 8 SLA Jobs in Lincolnshire

person, via phone calls or via an IT Portal. All tickets to be completed will be defined in the Service Catalogue, within the agreed SLA's. This includes Incident Management, Event Management, Problem Management (first level), Access Management and Request Fulfilment (first level). The IT VIP Engineer will report More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

local market trends, competitors, and customer needs to deliver actionable insights and support transformation/pipeline opportunities. Client Success: Participate in client KPI/SLA meetings to ensure service alignment, performance, and satisfaction. Innovation & Strategy: Work with the operations and commercial teams to deliver innovative security solutions and drive business More ❯

Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams for customers based on technical environment and service requirements. The TSM will More ❯

improvement Maintain excellent working relationship with customers, 3rd party support, developers and other key professionals Responsible for internal escalations, ensuring suppliers confirm to agreed SLA s and escalations to account managers as necessary Responsible for ensuring we adhere to best practices and industry standards ensuring we remain secure and compliant … and downtime. To respond accordingly to reactive incidents as they occur and provide support ensuring internal incident management procedures are followed, remain within interdepartmental SLA s and likely lead in the event of a major incident. • Responsible for the end-to-end service lifecycle including architecture, design, development, testing and More ❯

improvement Maintain excellent working relationship with customers, 3rd party support, developers and other key professionals Responsible for internal escalations, ensuring suppliers confirm to agreed SLA’s and escalations to account managers as necessary Responsible for ensuring we adhere to best practices and industry standards ensuring we remain secure and compliant … and downtime. To respond accordingly to reactive incidents as they occur and provide support ensuring internal incident management procedures are followed, remain within interdepartmental SLA’s and likely lead in the event of a major incident. • Responsible for the end-to-end service lifecycle including architecture, design, development, testing and More ❯

incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. Project Management Manage and execute network projects, coordinating with cross-functional … live operational environment. Extensive real time Incident/Fault management experience in a business-critical environment. Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Data Centre Customer installations More ❯