20 of 20 SLA Jobs in the East Midlands

relationships by understanding client goals, challenges, and success metrics. Confidently handle conversations up to C-level. Drive data-driven reporting : Monitor and report on SLA metrics, create service reports, and support licensing, capacity, and availability planning. Transparency is key. Champion process improvement : Identify root causes, streamline workflows, and introduce innovations ...

times in line with SLAs. Communicate technical issues in a clear, user-friendly manner. Service Delivery & Compliance Monitor open tickets to ensure progress within SLA and chase resolver groups when necessary. Follow ITIL-aligned processes (Incident, Request Fulfilment, Change, and Problem Management). Adhere to security and compliance standards when ...

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.* Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. ...

track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow and Office 365 and Active ...

Analytics and Management Information: You will analyse data outputs and work with business functions to identify and deliver continuous improvement. You will ensure client SLA and KPI's are met in full. Operations Management: You will support and develop operational teams to deliver high quality outcomes as well as operating ...

Analytics and Management Information : You will analyse data outputs and work with business functions to identify and deliver continuous improvement. You will ensure client SLA and KPI’s are met in full. Operations Management: You will support and develop operational teams to deliver high quality outcomes as well as operating ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Having strong communication skills is essential for this position as you will ...

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, the candidate will become an integral part ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

strong plus) SaaS or high-growth B2B experience preferred What success looks like Consistent, high-quality pipeline generation across EMEA Strong inbound conversion and SLA adherence ABM programs tied to measurable revenue A motivated, high-performing BDR team with low regretted attrition Why Join? This role offers the opportunity ...

There's plenty about Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one ...

adept at analysing real time KPI's and managing results in order to ensure the smooth operation of the department. Preventing bottlenecks and meeting SLA's demanding by the clients customers. The ideal candidate for this role will have previous experience of managing large teams and ideally managing Team Leaders ...

Tetra Tech is seeking an IT Support Engineer (Early Careers) to support our team onsite in Newark on Trent or Mansfield. We have flexible working opportunities, including part time roles, to ensure a balance of ...