7 of 7 SLA Jobs in Luton

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will work with Technical Resource Managers to build dedicated support teams for customers based on technical environment & service requirements. They will also be involved with new customer onboarding … also need the ability to work both on a customer site and as part of a remote team. Responsibilities: Support SDMs in managing the support service to the contracted SLA Participate in Service Review Meetings organized by SDMs Participate in Duty Manager rota & perform Incident Manager role on P1 incidents Manage completion and publication of RCAs and ensure preventative actions More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and More ❯

Responsibilities Operate FDI Data pipelines in a lights-out mode Develop tools for proactive issue detection Perform root cause analysis and automation for recurring issues Handle customer issues within SLA Coordinate with stakeholders for solutions Gather logs, reproduce issues, and document solutions Escalate unresolved issues promptly Share knowledge and improve processes About Us Oracle is a global leader in cloud More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

Department: Build & Maintain Location: Luton Compensation: £75,000 - £85,000/year Description Regional Head of Fibre Network Operations Location: East Midlands & South Reporting to: National Head of Network Delivery Working Hours: Full-time £75,000 - £85,000 + £6 More ❯

root cause analysis for major incidents and implement measures to prevent recurrence. Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. Project Management Manage and execute network projects, coordinating with cross-functional teams and PMO to deliver … and development experience in a live operational environment. Extensive real time Incident/Fault management experience in a business-critical environment. Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management. Good understanding of Health and Safety, ISO standards, and compliance, BMS, PMS, fire systems. Knowledge of Data Centre Customer installations, such as racks, HAC, cabling More ❯

Indicators: Assist in the establishment, development and running of a core PLM technical capability to run an enterprise-wide capability Contribute to the establishment of appropriate ELA, OLA and SLA for the central enterprise capability. Demonstrate appropriate decision making within the scope of project – time, cost and requirement acceptance within scope of defined objectives. Efficient and Accurate delivery of capability More ❯