2 of 2 SLA Jobs in Northwich

departments to ensure minimum disruption and downtime to customers. Manage incidents from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by More ❯

opportunities by demonstrating strong understanding of their business. Provide complex, high value quotations for multi vendor technologies and maximise opportunities. Demonstrate full ownership of account management adhering to agreed SLA's in line with internal process and procedures. Demonstrate commercial awareness. Build and maintain strong relationships through regular formal and informal meetings. Work with key vendors to deliver bespoke hardware More ❯