2 of 2 SLA Jobs in Oxford

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes Consolidation, improvement and expansion of our cloud infrastructure offering Increased visibility of cloud estate and health metrics Greater control and management of infrastructure for More ❯