1 to 25 of 68 SLA Jobs in the South East

as a first escalation point for incidents and issues, ensuring appropriate steps are followed for security incidents or major service outages. Process starters, leavers, and amendments promptly and within SLA where defined. Identify opportunities and assist in implementing recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute to delivering IT projects where assigned, ensuring More ❯

colleagues. Job description Job responsibilities Infrastructure Management: to include level of responsibility for: Support the Server Infrastructure Manager in the delivery of IT support services to the published Service Level Agreement Investigate technically complex IT issues (incidents) raised to the Service Desk and escalated by the 2nd/3rd line support resources. Head up the investigation, resolution and documentation of More ❯

checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

3rd line support to healthcare customers Handling SQL/database queries , troubleshooting application issues , and performing on-site software installations Managing and resolving incoming support calls and tickets within SLA timeframes Working collaboratively with development teams to escalate and resolve more complex issues Maintaining ticket logs and issue resolution through Jira or similar platforms Delivering user training for new customers More ❯

talented Exchange Engineer to join their dynamic team. This is your chance to dive into a role where your expertise will help maintain Exchange Sustainability at a remarkable 99.9% SLA! Essential Skills: Proficiency in Exchange 2016 & 2019 (migration Exp) or higher, Experienced with Multi-Node DAG configurations across multiple data centres. Strong experience in Clustering within a large Exchange environment. More ❯

suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order and maintain supplies in the office. Required Skills & Qualifications: Excellent internal and external communication skills with a passion for customer service. Knowledge More ❯

suppliers and manage the internal database to track and move parts to engineers. Count and reconcile all cash brought in by the field team. Schedule service calls based on SLA priority and send out daily service reports. Order and maintain supplies in the office. Required Skills & Qualifications: Excellent internal and external communication skills with a passion for customer service. Knowledge More ❯

support function all from the comfort of your home. This is a fully remote leadership role where youll manage a talented team of engineers, oversee daily operations, and ensure SLA excellence across a diverse client base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth. Required Skills More ❯

security, backup, and recovery operations. Maintain secure, consistent, and reliable infrastructure systems in compliance with legal and internal standards. Manage third-party contracts and budgets to ensure value and SLA compliance. Build strong relationships with internal stakeholders and external suppliers. Lead R&D into new technologies aligned with strategic goals. Key Requirements Proven experience managing IT Operations teams. Strong knowledge More ❯

Excel for data analysis, with knowledge and practical mastery of established data analysis methodologies. Fluency in English is mandatory. Familiarity with customer service workflows and key performance indicators (e.g., SLA, Average Response Time - ART, First Contact Resolution - FCR), backed by a proven track record of successful service strategy design. Exceptional logical thinking and problem-solving skills, with the ability to More ❯

be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years More ❯

be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. 4 days a week as a IT Manager and 1 day a week supporting the school as More ❯

ability to package and deploy applications via Intune. Solid understanding of PowerShell scripting , Hyper-V , and virtual desktop environments . ITIL V3/V4 Foundation certified with experience in SLA, OSA, and Change Control environments. Familiarity with Tenable , Patch My PC , and endpoint security tools is a plus More ❯

solution design, performance, reliability, testing features etc; Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget; Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps; Contribute to activities as required including technical More ❯

solution design, performance, reliability, testing features etc; Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget; Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps; Contribute to activities as required including technical More ❯

monitoring workflows. Ensure high levels of operational efficiency, accuracy, and compliance across all processes. Manage relationships with acquiring banks, payment partners, technology providers, and key third-party vendors. Drive SLA performance, operational KPIs, and continuous improvement initiatives. Regulatory Compliance & Safeguarding Lead the safeguarding process to ensure full compliance with FCA requirements under the Payment Services Regulations (PSRs) and Electronic Money More ❯

a proactive, customer-focused leader ready to take charge of a high-performing service desk team? Our forward-thinking client is looking for a Service Support Lead to ensure SLA targets are met, issues are resolved efficiently, and customers receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements More ❯

Design (HLD), Low-Level Design (LLD), and Configuration Information Questionnaire (CIQ), ensuring alignment with industry standards and customer requirements. Define and enforce network performance management frameworks, overseeing KPI monitoring, SLA adherence, and optimisation strategies at both network-wide and site-specific levels. Establish and govern network configuration management practices, including parameter audits, feature trials, and change control across the RAN More ❯

messaging services to the business Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members and Service Desk and desk-side More ❯

will need experience in managing teams to provide service, infrastructure, Cloud, Modern Workplace and professional service engagements. Supervise the management of suppliers of key services to include KPI and SLA measurement, formal and informal management of suppliers. Act as an escalation point for staff and partners relating to IT service, independent of how the IT service is provided (Outsource, Cloud More ❯

enhance its operations. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a key point of contact for our Netsuite integrations with 3PL partners, managing day-to-day queries and supporting any future enhancement initiatives on the integration roadmap. More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits. Hands-on experience with critical infrastructure systems and routine More ❯

Thousand Eyes, Gremlin etc. • Efficiency in creating Dashboard for Infra/APM/E2E workflows. • Monitoring, logging, Alerting and Error budget , 99.99, % ) for software, Operations & Business. • Define SLO, SLI, SLA with business/operations/Engineering team • Automation/Auto healing – Python, Shell Scripting, Java scripts etc...Developing custom services – Monitoring • Experience with logging, monitoring, and event detection on Cloud or More ❯