1 to 25 of 129 SLA Jobs in the South East

cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst you will also maintain customer contact, meet SLA targets, and help clients understand system functionality, whilst contributing to a team that values unity, integrity, and quality. APPLY TODAY If this job looks like More ❯

monitoring alerts Responsibilities Daily Operations: Perform comprehensive backup checks and monitor customer alerts daily. Ensure all alerts are documented, escalated, and resolved according to SLA standards. Call and Ticket Handling: Respond to customer calls and tickets. Ensure prompt resolution or escalation as needed. On-Call Support: Be on standby for More ❯

Line IT Support Technician will provide support to a diverse group of over 500 users, responding to incidents and requests in line with company SLA’s. You’ll be the first point of contact for all IT queries submitted via telephone, self-service portal and walk-up, keeping users updated More ❯

at all times. Recording, managing and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLA's) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. More ❯

ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when More ❯

ticket management system Providing 1st line Server, Network & Desktop technical support Conducting hardware configurations and software installations Managing and working to internal and customer SLA's, escalating problems when necessary Creating and maintaining infrastructure documentation tailored to individual clients needs Taking proactive end-to-end ownership to resolve issues when More ❯

s requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change More ❯

first and continuous improvement mindset Use IT (Information Technology) Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements SAS Cloud customers Create and maintain service documentation including runbooks, knowledge base articles, and wiki content Configure, manage, monitor, and debug mid-tier More ❯

adhere to NEC Public Safety and MCA outlined process & procedures. To complete all activities within set deadlines and report appropriately any difficulties to achieve SLA/delivery milestones. Qualifications Our ideal candidate: Experience at either 1st or 2nd line level of a service desk environment Experience of Shift working Day More ❯

adhere to NEC Public Safety and MCA outlined process & procedures. To complete all activities within set deadlines and report appropriately any difficulties to achieve SLA/delivery milestones. Qualifications Our ideal candidate: Experience at either 1st or 2nd line level of a service desk environment Experience of Shift working Day More ❯

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations More ❯

dynamic team, troubleshooting complex technical issues and ensuring seamless customer support. Key Responsibilities: Customer Support & Issue Resolution – Investigate and resolve escalated support tickets, meeting SLA targets. Communicate effectively with customers via email, phone, and support portal. Technical Troubleshooting & Analysis – Perform root cause analysis using SQL, application logs, and API integrations More ❯

the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business More ❯

all forms of support call are logged in the system and the client is kept updated and managing incident and request tickets ensuring established SLA’s are met. Role Providing support to all staff onsite and remotely. Help the Helpdesk Management Team with continued business improvements. Communicate daily to clients More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

to resolve cases where required. Make sure that cases are managed in line with agreed SLAs and Senior Engineer input is sought, with sufficient SLA remaining. Qualifications Customer service focussed with an excellent telephone manner. A demonstrable ability to follow process and build a reassuring rapport with customers. The ability More ❯

provide support to the Service desk and Field Teams, where the additional following responsibilities would be expected: Manage and work to internal and customer SLA's, escalating any concerns. End to end ownership of problem resolution . Qualifications & Experience: Able to communicate verbally and in writing to both technical and More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

instructions for issue resolution. Customer Support Excellence: Deliver exceptional customer service. Handle queries professionally and timely. Update users on ticket status and resolution times. SLA Adherence: Focus on meeting SLAs for response and resolution times. Track and report ticket progress; escalate when SLAs are at risk. Knowledge Base & Self-Service More ❯

where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT More ❯

where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and resolution. Coordinate with multiple stakeholders to ensure ticket closure within SLA timelines. Pro-actively assist users to prevent reoccurring issues. Act as a backup for the Incident Manager when assigned. Troubleshoot a wide range of IT More ❯

manner with relevant information, actions taken, and status changes Prioritise tickets based on severity and impact, ensuring that issues are escalated and resolved within SLA Collaborate with other teams to ensure that all tickets are handled effectively from creation to resolution Troubleshooting & Root Cause Analysis: Conduct initial diagnostics, network testing More ❯

listening effectively, and maintaining urgency. Generate and validate weekly test invoices. Coordinate with departments to ensure accurate and timely monthly invoicing. Ensure operations meet SLA demands. Log and track complaints in CRM, coordinate resolutions, and follow protocols. Analyze delivery trends and work with stakeholders to improve communication and turnaround times. More ❯

tools and tech - Windows Server, Windows OS, Active Directory, VMWare, Back Up procedures, Physical server racking etc Experience on a service desk working to SLA's and familiar with escalation protocols Highly desirable but not essential skills - Linux support, Scripting for automation (Powershell, CLI or similar) Desire to learn new More ❯