1 to 25 of 72 SLA Jobs in the South East

timely, professional manner Ensure that IT issues & faults reported to their IT team are resolved in the shortest possible time, meeting their department's SLA targets, and minimizing disruption to systems and users critical to business operations Identity & Account Management Create, modify, and disable user accounts in a hybrid ...

data, reporting, and process improvement, while developing their career within Service Delivery. Key Responsibilities Service Reporting & Performance Analysis Produce regular service performance reports, including SLA and KPI reporting Maintain service dashboards and trackers with accurate, current data Analyse trends, recurring issues, and service performance metrics Support preparation for client service ...

escalation point for complex D365 issues, working closely with vendors and internal teams Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements Drive continuous improvement of D365 functionality, performance, and user adoption Manage and deliver D365-related projects, enhancements, and upgrades Work closely ...

escalation point for complex D365 issues, working closely with vendors and internal teams Produce weekly service reports, including insights on D365 usage, ticket trends, SLA performance, risks, and improvements Drive continuous improvement of D365 functionality, performance, and user adoption Manage and deliver D365-related projects, enhancements, and upgrades Work closely ...

supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk ...

associated A.S. Watson (UK) IT Services.•Partner with the various technical teams to develop and implement solutions.•Work with 3rd party vendors, ensure SLA, OLA and KPIs are reviewed and met.•Conduct complex technical analysis to resolve system problems, ensuring procedures and processes are followed and or enhanced for system ...

line support Lead, mentor, and support service desk engineers across daily operations and technical development Monitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achieved Support incident management, root cause analysis, and problem resolution across multiple client environments Assist with the implementation ...

positive working relationships with users and internal stakeholders Promote a customer-focused culture aligned with Our Customer, One Roc P erformance, Reporting & Documentation Monitor SLA and KPI performance, identifying trends and recurring issues Maintain knowledge articles, known issues, and service documentation Support weekly, monthly, and quarterly service performance reporting Assist ...

from day one. Key Responsibilities Lead the day-to-day operations of the service desk, ensuring tickets are effectively triaged, assigned and resolved within SLA Act as the senior escalation point for complex technical issues across client environments Mentor and develop junior analysts through coaching, training and regular ...

part of a successful business, who offer excellent support and training. Responsibilities: Provide technical leadership, senior escalation support and mentor team members Meet SLA targets, identify any patterns, issues and support the team to maintain service levels Conduct regular client visits and build strong client relationships Lead the technical delivery ...

audio-visual) support. Managing IT assets (computers, phones, peripherals), ensuring accurate stock control and lifecycle tracking. Progressing incidents and service requests in line with SLA, escalating to Tier 2/3 support teams where necessary. Supporting onboarding/offboarding activities, ensuring equipment and access are set up correctly. Contributing ...

knowledge of Linux/Unix operating systems. Hands-on experience with production support, performance tuning, and high-availability architectures. Experience working in ITSM/SLA-driven environments. Proficiency in shell scripting and database automation. Strong analytical, troubleshooting, and communication skills. Excellent communication and interpersonal skills, with the ability to build ...

specialisation within our supported baselines (Security, Backup & Disaster Recovery, Networking, Cloud Infrastructure etc.) Key Responsibilities Key Responsibilities: Manage incident and request tickets ensuring established SLA's are met. Being the first point of contact for escalations from Tier 2 engineers. Ensure all support requests/alerts are logged and that ...

team as needed. Work closely with IT suppliers and business stakeholders to ensure new IT solutions and changes meet business requirements, are delivered within SLA and comply with IT Standards.This may involve producing technical documentation, Project Management activities and taking ownership from concept through to delivery. Provide ownership for incident ...

line levels of support Install and commission desktop systems and their routine upgrades Investigate and resolve low impact problems within SLA’s Market data connectivity troubleshooting What skills do you need to be a Trade Floor Support Analyst? Several years of experience supporting Trading teams and offering VIP/White ...

system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication ...

ensure increases in first-time fix rate Client Relationship Management: Maintain client/service documentation, liaise with the executive management team, and report on SLA/KPI statistics Performance Reviews and Feedback: Conduct effective performance reviews, provide feedback, and approve team-only service expenses and overtime Organise Rotas and Attendance ...

kept fully informed throughout the incident lifecycle, including progress updates and planned changes or outages. Escalate requests that fall outside of scope or SLA commitments. Contribute to our technical knowledge base, particularly in infrastructure, networking, and solution best-practice. SKILLS AND EXPERIENCE REQUIRED Strong analytical mindset with a natural ability ...

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track ...

through robust platform delivery What Theyre Looking For: Microsoft Fabric experience Terraform experience Cloud platform engineering SQL Server management Incident management, problem-solving, and SLA-driven environments Platform engineering or data platform experience Agile delivery environments What Youll Work With: Microsoft Fabric Terraform (Infrastructure as Code) Azure cloud technologies ...

phone and ticketing system across a diverse SME client base Leading small to medium projects from start to finish Implementing complex resolutions within SLA — zero-trust and least privilege at the forefront Monitoring, triaging and responding to security alerts using Microsoft Sentinel and the M365 Defender suite Supporting Cyber Essentials+ ...

support teams. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...