Information Technology Service Delivery Manager
Solihull, England, United Kingdom
Waterstones
vendors and service providers to ensure service levels are met. Monitor IT service performance and identify areas for improvement, implementing measures to enhance efficiency and effectiveness. Define and measure SLA’s and KPI’s. Drive forward process and governance maturity within the business. Ensure compliance with IT security policies and standards, implementing measures to protect the organization's data and … in IT service management, with a focus on delivering high-quality services to internal stakeholders. Proven ability to manage IT service teams, including defining and measuring KPI’s and SLA’s. Knowledge of IT Support tools Knowledge of ITIL framework and best practices. Experience working as an Incident Manager. Person Profile: Strong leadership and management skills, with the ability to More ❯
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