1 to 25 of 26 SLA Jobs in the West Midlands

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package … and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯

business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue More ❯

a clear understanding of the state of the stocks, and identifying ways to optimise inventory control procedures. Ensure that inventories are constantly up to standards Perform support duties within SLA for resolution of Service Requests and incidents. Ensure that whatever hardware is received meets purchase order specifications Create purchase plans, ensuring the availability of stocks when needed and generate Purchase More ❯

Exposure to querying, manipulating and configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically sensitive answers/solutions to More ❯

issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations Maintaining agreed SLA levels and assuring Quality of delivery at all times Key responsibilities: In Depth and proven experience of Audio/Video equipment Possess a valid UK driving license as there will More ❯

Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to More ❯

processes are delivered in accordance with agreed policies, procedures and within our Service Level Agreements. Ensure all activities are accurately logged & updated on the relevant case management systems to SLA and standard operating procedures. Maintain professional working relationships within the broader People Relations Team, HR & People Services, CFU HR, Legal, Ethics, Corporate Investigations and the wider business to effectively support … each stage. Extensive experience of managing cases in line with relevant Employment Law and ACAS Code of Practice Extensive experience working in a fast paced case environment and to SLA’s Adept at using data as part of case work to obtain broader insights into the case/issues Able to develop and deliver ER related training to all levels More ❯

Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication among team members Host workshops and maintain documentation Support More ❯

Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The More ❯

performance monitoring , and incident management Lead problem resolution, root cause analysis, and proactive issue prevention across systems Partner with internal and external stakeholders to align on support strategy and SLA delivery Key Requirements: Extensive experience in Hospitality or Retail IT Support at scale Proven ability to lead application support functions across customer-facing technologies Solid understanding of the Software Delivery More ❯

system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of issues affecting live services. * Process More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

in raising tickets to automation vendors. Able to prioritise tickets based on business need/impact. Warehouse Automation software testing. Incident coordination. End User device support. Strong Communicator. Service Level Agreement knowledge. Commercial acumen. What You'll Get In Return: Starting salary from £31,335 - £35,020 When Based at Atherstone 40 hours Monday to Friday, 8am to 5pm with More ❯

customers · Work collaboratively within the team. Be pro-active when it comes to self-development especially with technical upskilling. · Responsible for accurately diagnosing and resolving customer faults within defined SLA's, identifying trends and repeat faults to get a final solution. · Ability to build, configure and maintain all customer solutions to a high standard · Adhere to company work instructions, including More ❯

to complete all pre-sales activities and documentation Act as an escalation point for project managers Manage the capacity and progress of CRM projects Work to self-set and SLA deadlines to meet customer expectations 🎯 What You’ll Need Proven experience in a similar role with Dynamics 365 Deep knowledge and hold qualifications for Dynamics 365 products/solutions Excellent More ❯

to complete all pre-sales activities and documentation Act as an escalation point for project managers Manage the capacity and progress of CRM projects Work to self-set and SLA deadlines to meet customer expectations What You'll Need Proven experience in a similar role with Dynamics 365 Deep knowledge and hold qualifications for Dynamics 365 products/solutions Excellent More ❯

You'll Be Doing Develop and execute the EDI roadmap aligned with business goals Manage the EDI team, including hiring, training, and performance development Lead vendor relationships, contracts, and SLA compliance Oversee deployment, performance, and maintenance of all EDI systems Partner with operations to drive ASN compliance and cross-dock strategies Resolve escalated EDI issues and recommend process enhancements Monitor More ❯

align business strategies and ensure service level expectations Build strong customer relationships to understand business objectives and align Iron Mountain solutions accordingly. Lead negotiation processes, ensuring pricing, profitability, and SLA agreements meet both customer and company expectations. Manage responses, track activity in Salesforce, and stay updated on Iron Mountain products and industry trends. Identify and close new sales opportunities, working More ❯