16 of 16 SLA Jobs in the West Midlands

problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling. On-Call Support - Provide on-call support outside of standard working hours as and when required ...

Strong troubleshooting skills across Windows 10/11 environments Good knowledge of O365, Active Directory, Exchange and Intune Solid ticket management experience in an SLA-driven environment Customer-first mindset and excellent communication skills Curious, proactive, and keen to learn someone who takes real ownership ITIL awareness or certification (desirable ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. - Ensure all Service Level Agreement targets are exceeded. - Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. ...

Provide quick, reliable 1st Line IT Support across corporate and retail systems Log and manage incidents using a ticketing system in line with SLA targets Support retail POS systems, in-store equipment, payroll applications and business-critical software Deliver excellent customer service with a confident and professional phone manner Escalate ...

understanding of data quality, governance, and internal controls, with the ability to support audit and compliance requirements The ability to work effectively within structured, SLA-driven service environments, managing workload and priorities while maintaining high levels of accuracy An analytical capability to be able to identify data issues, trends ...

Standard workshops, championing SAP Best Practices Act as a trusted cloud advisor and primary customer contact Resolve complex incidents and service requests within SLA About You: Expert-level SAP S/4HANA Finance experience across Public Cloud and Private Cloud/On-Premise Strong hands-on knowledge of SAP Central ...

business as expressed through SLAs and global GIT Governance principles. • Provide effective functional user support in the record to report domain based on internal SLA and KPls. • Contribute ideas and concepts to the IT strategy for the respective area of responsibility in relation to the company strategy. • Build and maintain ...

data integration solutions (batch and/or near real-time) Building, operating, and continuously improving data pipelines (ingestion, transformation, curation) Implementing monitoring, alerting, and SLA-driven reliability practices Collaborating with product teams and client stakeholders to refine requirements and align solutions to non-functional requirements (cost, performance, security) Supporting incident ...

SISS Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including ...

Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial ...

RAID logs, stakeholder reporting, risk mitigation and dependency management. Coordinate cross-functional teams (Operations, IT, HR, Finance and external suppliers) and ensure service continuity, SLA adherence and operational readiness throughout the transition. Oversee budgets, resources, contractual compliance and change control, ensuring delivery against scope, time, cost and quality objectives. ...

Station System Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder ...

ensuring an excellent client experience. What will you bring A pride in always delivering an excellent service and an understanding of delivering to SLA's Ability to work well with a variety of Capgemini colleagues e.g. delivery, finance, commercial Ability to multi-task, operate in a busy environment and meet … deadlines (including SLA's) Attention to detail and ability to follow a specified process Flexibility to cover for CDL colleagues (as they will cover for you) and flexibility to - and by exception - work beyond 1730 to return a response on that working day Experience with using MS Office tools (such ...

SAP Support Analyst Hybrid working - 1 day per week on site required in Birmingham Salary - Up to £45,000 per annum SAP Support Analyst required to provide 2nd line support across SAP applications. This position ...