1 to 25 of 42 SLA Jobs in the West Midlands

the team to aid learning and proficiency Ability to quickly and efficiently identify IT systems issues/outages and escalate where required to ensure SLA targets are Effectively manage own time and workloads Ability to maintain a professional manner under pressure Capable of being highly responsive and having a strong more »

relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »

ensuring compliance with PCI DSS (Payment Card Industry Data Security Standard) and business security standards. Adherence to ITIL framework will be essential to meet SLA commitments for fault resolution and service requests, while making sure change controls align with internal and ITIL standards. Regular coordination with 3rd party providers and more »

new customers recently completing implementation are monitored and their incoming queries adequately resolved. Ensuring all incoming queries are assigned within the agreed first response SLA time. Identifying tickets for escalation and informing the Senior Support Consultants and Software Support Manager. Identifying any team training requirements based on incoming queries and more »

over the phone and using MS Teams · Ensure that incidents and requests are resolved in a timely manner in line with Service Level Agreements (SLA) · Escalate issues to 3rd line support as required, either to EMEA 3rd line or external service providers ensuring they are driven to meet service level … all written communication · Tactful and diplomatic when dealing with pressurised situations · Able to manage own tasks across various areas and prioritise appropriately according to SLA to meet business deadlines · Ability to work effectively alone and within your team/group or project, under the appropriate supervision · Maintain good working relationships … the company · Ownership of all incidents and service requests managed by 2nd line · 85% of incidents resolved within OLA · 90% of incidents resolved within SLA · 90% of incidents responded to with OLA · Feedback from team members and customer satisfaction questionnaires · Regular performance and development review more »

potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »

years’ experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA’s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications – Document Management, Digital Dictation more »

or IT Service Delivery environment. Excellent Service Management knowledge to be able to manage and challenge IT suppliers. Aware of ITIL practices Experience of SLA and PO process. Experience of working in fast paced, unstructured and ambiguous environments. Experience of working with a wide range of stakeholders from different business more »

identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements Maintain compliance with customer-related SLA parameters for incident resolution times Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members more »

identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements Maintain compliance with customer-related SLA parameters for incident resolution times Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members more »

that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »

team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions across the team. more »

team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions across the team. more »

internal stakeholders · Form pat of an on call rota · Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »

ensure installations are correctly delivered (CMS Only) Resolve and content scheduling issues Work with account team to get correct content updates and set Scheduled SLA's BAU ticket resolution, responded to and resolved in a timely fashion Report any potential challenges around scheduling Requirements What can you bring to the more »

1st line technical support. The Role: Providing remote 1st line technical support to customers To provide troubleshooting of hardware issues and log cases following SLA To escalate calls with advanced technical queries appropriately To organise the replacement of faulty hardware to be sent to the customer To schedule client site more »

ensure that a high-quality consistent service is delivered to meet client requirements. This role will be responsible for delivering on the KPIs and SLA, working on-site with the client to ensure smooth operation success. Onsite Operations Coordinator Job description: Remotely manage and recruit for multiple clients and locations more »

for regular audits. Ensure the PPM’s are carried out in a high calibre manner and on time, adhering to specific contract KPI/SLA’s. Complete any necessary paperwork timeously and comprehensively and feedback directly into the contract QHSE systems. Management of small projects and extra work. Receiving and more »

and processing of specific purchasing categories such as IT, telecoms & capex Delegate expense for warehouse colleagues and drivers Complete workflow tasks inline with agreed SLA'S and processes What our client is looking for in you: - Strong financial background - numerate and financially aware - Effective communication - Motivated - Analytical skills - Experienced user more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and more »

to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA's) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and more »

such as Virgin Media, BT Openreach, Talk Talk, etc. Provisioning circuit orders and providing the following End to End delivery of these circuits within SLA: SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer more »