9 of 9 SLA Jobs in Stevenage

estate. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc... Maintain the security ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

escalation processes as appropriate. Acting as Tier 2/Tier 3 support for Windows related issues & problem resolution, performing incident response, investigation & remediation within SLA timeframes. Co-ordinate with incident & Technical managers, following incident management process during high-severity incidents. Identify underlying root causes of reoccurring incidents, assisting in implementation ...

Fujitsu and Customer standards for all areas of work undertaken, attend Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s (i.e. document reviews/system installation). Raise immediately any risks, issues that may impact (a) costs or (b) delivery ...

review Windows requests, build and configure Windows Servers in VMware, patch systems, and ensure builds meet Fujitsu and customer standards while maintaining security and SLA adherence. You will work from a service desk context with ticket-based resolutions, participate in engineering meetings, and may engage in related projects as needed. ...

support, incident resolution and platform administration for TIBCO and related interfaces. You will coordinate with vendors, security, and operations to maintain high availability and SLA compliance. Experience with JMS/JDBC/SFTP/SOAP/REST/JSON, SAP interfaces, and web/app servers (Tomcat/ ...

customer site as required. Key Responsibilities Provide L2/L3 AMS support across multiple COTS and enterprise applications such as TIBCO, ensuring service continuity, SLA adherence and high-quality resolution outcomes. Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users … good to have Strong troubleshooting skills across application, interface, data, access, configuration and environment issues. Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance. Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors. ...

Fujitsu and Customer standards for all areas of work undertaken, attend Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s (i.e. document reviews/system installation). Raise immediately any risks, issues that may impact (a) costs or (b) delivery … advantageous. You will be working from assigned service desk tickets to Investigate, assess and resolve customer and system issues in timescales laid down in SLA’s in accordance with defined procedures and adhere to all IS Policy documents, including Change & Release, Configuration, and Security etc... Maintain the security ...

infrastructure teams and application owners to maintain and enhance a portfolio of enterprise and COTS applications. You will help deliver reliable, efficient support within SLA commitments. Key Responsibilities Provide L2/L3 AMS support across multiple COTS and enterprise applications, including TIBCO-based middleware services, ensuring service continuity, SLA adherence … knowledge management Strong troubleshooting skills across application, interface, data, access, configuration and environment issues Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance Ability to analyse logs and coordinate with infrastructure, database and security teams Good understanding of patching, vulnerability remediation, application ...