the implementation and configuration of complex IT solutions. Responsibilities: Receive and review customer-related system issues via a ticketing system and resolve issues to maintain system operational states within SLA and KPI targets. Document processes for first-time fixes and quick resolutions. Monitor system status and report issues promptly to service management and relevant teams. Maintain high customer satisfaction by More ❯
but you may also be involved with other work as directed and be expected to play your part in contributing to the team's ability to meet target Milestones, SLA's and KPI's. You will be expected to work within a team of engineers at differing experience, knowledge & skillset. Experience in a similar role would be advantageous. Skills & Experiences More ❯
but you may also be involved with other work as directed and be expected to play your part in contributing to the team's ability to meet target Milestones, SLA's and KPI's. You will be expected to work within a team of engineers at differing experience, knowledge & skillset. Experience in a similar role would be advantageous. Your experience More ❯
England, Stevenage, Hertfordshire, United Kingdom Hybrid / WFH Options
Morson Talent
technical skills in current and emerging technologies. Key Responsibilities • Provide support for live Linux-based IT services via a ticketing system • Monitor system performance, identify and resolve issues within SLA/KPI targets • Produce and maintain documentation (e.g., build documents, work instructions) • Build and configure Linux servers and develop automation scripts • Deliver server and application support including backup and virtualization More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Morson Talent
technical skills in current and emerging technologies. ________________________________________ Key Responsibilities • Provide support for live Linux-based IT services via a ticketing system • Monitor system performance, identify and resolve issues within SLA/KPI targets • Produce and maintain documentation (e.g., build documents, work instructions) • Build and configure Linux servers and develop automation scripts • Deliver server and application support including backup and virtualization More ❯
Your role will involve receiving & reviewing customer related system issues via a ticketing system and resolving issues as necessary to ensure we maintain system operational states within the current SLA's & KPI's. Reviewing & producing documentation, recording all processes to enable first time fixes and quick resolutions etc Monitoring system status and reporting issues quickly to service management and the More ❯
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Anson Mccade
ready to mentor junior engineers, this could be your next big move. Role Requirements Provide 2nd and 3rd line support for live Linux-based environments, ensuring systems stay within SLA/KPI thresholds Manage, monitor, and troubleshoot Linux servers and applications via a ticketing system Automate routine tasks and document technical procedures for team use and rapid resolution Train and More ❯
