3 of 3 SLA Jobs in Warrington

Microsoft Hyper-V Hypervisors. * Knowledge of ITIL processes * Working in 24X7 global environment. * Take responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. This is a great opportunity on a long running programme of work. Apply now for your CV to reach More ❯

the Head of Service Delivery to understand the allocation of people and other resources to achieve cost control targets vs client Service Level Agreements (SLA’s) against target set by the business and have a basic understanding of the P&L account to identify areas of improvement or opportunity in More ❯

unresolved calls to various application and infrastructure support teams * Participate in enterprise application release/maintenance activities on request * Closely monitor and meet ticket SLA targets * Effective time/task management, as well as the ability to be flexible and creative on any given task * Willingness to take on extra … responsibility, as and when required * Responsible for monitor and maintaining defined SLA's * Act as the designated backup for Incident Manager when reasonably instructed to do so * Quantifiable experience of operating in a face paced moving client facing engagement. * In depth quantifiable knowledge and hands on experience in troubleshooting IT More ❯