3 SLA Jobs in Watford

a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »

literate (able to learn new systems bespoke to our industry), comfortable with the accurate processing of a high volume of information to meet deadlines (SLA timeframes and KPI’s), be an excellent communicator, able to work with internal and external stakeholders over the phone and by email, as a representative more »

Responsibilities Responsible in using our helpdesk system ensure that all service requests are triaged, answered, and resolved in a timely manner to meet our SLA`s To work with our vendors to log service tickets and follow up on incidents to ensure we are meeting SLA`s for service. Responsible more »