2 of 2 SLA Jobs in Winchester

escalations. Your day to day activities will include providing 1st line support to our internal colleagues via telephone, chat, and IT Portal, logging, prioritising, and resolving all tickets within SLA, handling queries professionally and efficiently, and providing technical hardware and application support. You will be instrumental in maintaining user security on all systems and updating the IT Status Page to More ❯

a single point of contact, listening effectively, and maintaining urgency. Generate and validate weekly test invoices. Coordinate with departments to ensure accurate and timely monthly invoicing. Ensure operations meet SLA demands. Log and track complaints in CRM, coordinate resolutions, and follow protocols. Analyze delivery trends and work with stakeholders to improve communication and turnaround times. Monitor production reports to track More ❯