8 of 8 SLA Jobs in York

build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to build dedicated support teams based on technical environment and service requirements. The TSM will also be involved in onboarding new customers … considered. The successful candidate should be able to work both on customer sites and remotely as part of a team. Responsibilities: Support SDMs in managing support services to meet SLA requirements. Participate in Service Review Meetings organized by SDMs when required. Take part in Duty Manager rotations and act as Incident Manager for P1 incidents. Manage the completion and publication More ❯

business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue More ❯

technical support across desktop, laptop, and mobile hardware Troubleshoot and resolve incidents related to Windows 10/11, Microsoft 365, and Active Directory Respond to and resolve tickets within SLA, escalating complex issues to 3rd line where necessary Support clinical and business applications, printing services, and network connectivity Assist with user onboarding, account setups, and permission/access management Provide More ❯

all stakeholders. Managing and controlling budgets for the Quality Department. Drive a collaborative approach with vendors and resolver groups to assure timeous feedback and delivery against promised outputs and SLA’s. Design Set the quality standards, control frameworks and scope of the test. Define the technical test cases & output tolerances required to achieve the desired outcomes. Identifies and sets appropriate More ❯

resolution Proactively manage incidents to minimize business impact and escalate as needed Manage SLAs and KPIs related to Major Incidents with accurate reporting Understand the impact of incidents on SLA targets for prioritization Conduct post-mortems for all major incidents Maintain and improve incident data and reporting within ITSM Produce MIRS and performance reports on process maturity and tool adoption More ❯

and maintain a range of IT documentation, including knowledge base articles, technical diagrams, and technical specifications. Respond to requests for IT Support in accordance with IT services, procedure and SLA's, utilising the trust's IT helpdesk platform. Assist and support the team with a range of IT projects, such as system migrations and networking projects. Travel between the different More ❯

Autopilot. Experience of security tools for the End user estate. Good understanding of infrastructure monitoring and how this supports good service performance and supports SOC’s. Experience working to SLA/KPIs. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Construction Referrals increase your chances of interviewing at More ❯

Autopilot. Experience of security tools for the End user estate. Good understanding of infrastructure monitoring and how this supports good service performance and supports SOC’s. Experience working to SLA/KPIs. More ❯