4 of 4 SMS Jobs in the South East

accountability and service excellence. Manage resources effectively to deliver high-quality services within budget. Maintain and oversee key elements of the Service Management System (SMS). Maintain and develop the service catalogue to meet customer requirements. Identify service trends, risks and opportunities for improvement through data analysis. Lead major incident ...

Bring: Quality problem solving methodologies (8D/9S) AS/EN/JISQ 9100 Knowledge, ideally with an understanding of Part-21, Part-145, SMS AS/EN 9102 FAI Knowledge Intermediate understanding of process manufacturing management (incl. SP - special processes) and project management Intermediate knowledge in ERP system ...

thrive on storytelling, campaign strategy, and journey design, have experience with implementing communication platforms, and a knack for channel best practice (especially email/SMS), this is your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise … customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead and manage a team of journey managers and channel owners, ensuring cohesive delivery and ongoing improvement of all customer touchpoints Best Practice Implementation: Apply best ...

Sales Executive – IT, Salary: c£30k + uncapped commission+ Excellent benefits and career development opportunities, Hybrid working/Basingstoke office. Due to continued growth, we have an exciting opportunity for a Sales Executive/Account ...