Business Application Support Manager
Bury St, England, United Kingdom
JD
day to day basis you will be responsible for troubleshooting and resolving complex issues, and monitoring and measuring the success of the incident management process, all the while working with the team to deliver outstanding service to our customers. Who we are: DOCOsoft is a leading software and … reviews, goal setting and regular 1-1s. Drive continuous service improvement to work towards achieving operational excellence. Continue to develop robust Incident management processes that will enable effective management of our customers from an Incident & Problem perspective. Participate in planning, estimation, and review activities to … system messaging issues. Perform post-incident reviews. Maintain a set of metrics and reporting to demonstrate the operational performance of the Incident & Problem Management processes. Educate the teams on best practice for Incident & Problem Management. Drive innovation and qualityto improve overall operational efficiency. Effective communications and stakeholder management More ❯
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