2 of 2 SQL Server Reporting Services Jobs in Lanarkshire

and commercial performance within the contact centre environment and is crucial for monitoring and analysing the metrics that drive our commercial success. The role holder will handle regular reporting and deep dives on indicators such as Bill-to-Pay ratios, productive hours delivered vs. paid hours, pricing vs. actual cost variances, and other relevant financial KPIs. By evaluating … also understands call centre operations and terminology – enabling them to contextualize data and spot opportunities for efficiency or revenue enhancement. Responsibilities will include but are not limited to: Reporting on Commercial KPIs: Own the accurate production of regular reports and dashboards that track key commercial metrics including the build and update of Power BI dashboards and Excel reports … Management, Finance, and IT – to ensure data accuracy and consistency across systems by building strong cross-functional partnerships. Process Improvement & Ad-Hoc Analysis: Participate in initiatives to improve reporting processes or operational efficiency. This can include refining the data collection methods, automating aspects of the reporting (to reduce manual work), or conducting ad-hoc analyses when More ❯

not limited to: Data-Driven Insight Generation: Aggregate and analyse data from multiple sources to produce actionable insights that improve process quality, workforce productivity, and account profitability. Executive Reporting & Storytelling: Develop and deliver regular insight reports and presentations for senior leadership, translating complex analyses into clear, compelling narratives and recommendations. Strong communication skills are essential. Continuous Improvement Initiatives … tools. Proficiency with Power BI and other BI tools (and their underlying data modeling concepts) is expected, alongside advanced Excel (power queries, pivot tables) and working knowledge of SQL or databases. While technical BI expertise is important, we value the ability to synthesize data from multiple systems into cohesive insights that drive action more than mere tool mastery. … to completion – identifying what needs to be analysed, executing the analysis, and following through on implementation of recommendations. Skills/Experience Desired Use of Visual analytics software Azure SQL/Synapse Azure Data Factory SQL Server Reporting Services DAX More ❯