Senior Customer Success Associate — Global Banking Experience & Intelligence
- Location
- Greater London, England, United Kingdom
drive resolutions within defined service levels while keeping stakeholders informed Diagnose incidents fast. Investigate production incidents end-to-end using Structured Query Language (SQL), log analysis, and observability tools to isolate likely root causes Reproduce, validate, upscale.. Create reproducible tests, validate dependencies, and elevate effectively using runbooks Partner across engineering … financial services experience) Experience using an incident and request management platform (such as ServiceNow) Demonstrated ability to troubleshoot production issues using Structured Query Language (SQL), logs, and standard observability tooling Strong customer-centric approach and comfort operating in a high-visibility, Front Office environment Strong written and verbal communication skills ...