and support skills. High integrity, ownership and problem-solving mindset. Patient and clear communicator with colleagues and customers. Additionally, the following experience would be beneficial: Basic knowledge of Microsoft SQL, HTML, CSS, or IT networks. Quick learner with new systems and technologies. Experience or interest in business software and infrastructure. Understanding of IT security and data protection principles. Exposure to More ❯
Eckington, Pershore, Worcestershire, England, United Kingdom
Big Red Recruitment
help shape the product roadmap. What you’ll be doing Taking ownership of complex, B2B support queries (data, product or compliance-related). Investigating and resolving issues using T-SQL and product knowledge. Communicating with internal tech teams to feed UAT outcomes into fix planning. Creating and maintaining support documentation and user manuals. What we’re looking for Experience in … application or 3rd line support within a regulated or compliance-heavy environment. Strong SQL/T-SQL skills (must be confident querying and interpreting data). Excellent communicator - comfortable working cross-functionally with developers, testers, and clients. Ability to work autonomously and prioritise in a fast-moving setting. Process-driven, with a natural instinct for investigation and problem-solving. You More ❯
