2 of 2 SaaS Jobs in Crewe

data-driven telematics and connected vehicle solutions used globally. The Role As a Senior Software Engineer Developer , you will design, build and maintain complex SaaS products running on a modern microservices architecture hosted in AWS . You'll act as both a hands-on technical contributor and a mentor ...

seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk (CRM). … escalated appropriately, while maintaining excellent customer & team communication throughout. KEY RESPONSIBILITIES Customer Support & Incident Management Act as the first point of contact for all SaaS-related support queries via phone, email, and HubSpot Helpdesk. Log, categorise, and prioritise tickets accurately within HubSpot CRM/Helpdesk. Provide first-line troubleshooting ...