1 of 1 SaaS Jobs in Hull

to join a forward-thinking and innovative organisation. This is an excellent opportunity to step into a leadership role, ensuring the seamless delivery of SaaS-based products and providing best-in-class customer support. If you thrive in a dynamic environment, are passionate about service excellence, and enjoy driving operational … you. What You’ll Be Doing: ✅ Overseeing the Product & Service Desk teams , ensuring optimal performance and team wellbeing ✅ Leading the delivery and development of SaaS product roadmaps, ensuring alignment with business strategy ✅ Managing service desk operations, including incident resolution and change requests ✅ Driving data-led decision-making by refining operational … leader with experience in Service Delivery, Product Support, or Operations Management 🔹 Ability to manage and motivate teams, driving efficiency and customer satisfaction 🔹 Experience in SaaS product delivery, with a customer-first approach 🔹 Strong analytical skills to track performance metrics and implement improvements 🔹 Excellent stakeholder management and relationship-building skills What More ❯