2 of 2 SaaS Jobs in Monmouth

plan. • Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal. • Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.) • Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing). • Manage … Education and Experience Professional Experience: Minimum of 5 years overall. Customer Success Expertise: At least 3 years in a Customer Success role within a SaaS technology company, supporting solutions primarily used by Finance or IT departments and engaging with senior decision-makers such as CFOs, CIOs, or CISOs. Customer Outcome ...

owning customer communication and resolution timelines What We're Looking For 4+ years in a technical support, solutions, or implementation role at a B2B SaaS company (pure software -- not hardware, networking, or systems integration) Strong working knowledge of JavaScript, HTML, CSS, and APIs Comfortable using Postman or similar tools … troubleshoot API behavior Experience administering or supporting SaaS platforms Genuine technical curiosity -- self-directed learner who digs into product, reads docs, and builds working knowledge of complex systems Fluent in French (professional, customer-facing level) and English UK-based with the right to work in the UK Flexibility to overlap ...