3 of 3 Salesforce Service Cloud Jobs in Birmingham

Salesforce CX Functional Consultant (Contract) Duration: 6 months initial | Rate: Competitive We’re looking for an experienced Salesforce CX Functional Consultant to join on a contract basis. You’ll work with business stakeholders to understand processes, translate requirements, and deliver effective Salesforce CX solutions across Sales, Service, and Experience Cloud. Key Responsibilities • Gather and translate business requirements into Salesforce solutions. • Conduct workshops, process mapping, and fit-gap analysis. • Support configuration, testing, and user adoption. • Collaborate with technical teams to ensure successful delivery. Skills & Experience • Proven Salesforce Functional Consultant experience, ideally on CX-focused projects. ...

Salesforce Functional Consultant Rate - £700-£740 per day (Inside IR35, total to umbrella) Duration - 6 months initial (very likely to extend) Location - Midlands/Birmingham (2 day per week onsite) Overview: We're working with a well-established organisation undergoing a major Customer Experience transformation programme. They're implementing … within an agile delivery environment, acting as the bridge between architecture, functional design and engineering teams. Provide ongoing solution guidance across Salesforce and SAP integrations Act as the subject matter expert for Salesforce across the programme Support developers with ad hoc design decisions and problem solving Ensure alignment ...

Design, Cyber Assessment Framework). Strong understanding of ITSM processes. Excellent stakeholder management skills with ability to communicate at all technical levels. Excellent customer service skills. Strong problem solving and creativity skills. Strong strategic thinking skills. Ability to work with minimum supervision. Willingness to provide hands on support. … Experience in working with SaaS, PaaS and IaaS solution providers Experience with ITSM systems (ServiceNow, Halo, Freshdesk, etc). Experience with CRM systems (Dynamics, Salesforce, Oracle Service Cloud). Effective line management skills. Strong collaborative mindset and willingness to work across team boundaries. We welcome applications from ...