3 of 3 Salesforce Service Cloud Jobs in Tyne and Wear

team to quickly resolve queries. The responsibilities we’ll trust you with... Providing first contact technical and email support of our bespoke TMS software Follow agreed triage, incident, and service request procedures in accordance with service levels and prescribed standards Utilise Salesforce Service Cloud ticketing system while fulfilling service requirements Provide timely customer feedback … Communicating with customers regularly with regard to their incident/problem/change request Maintain a high-quality service to our customers Managing multiple cases at one time, ensuring case notes are up-to-date Diagnosing and resolving incidents using remote access tools and verbal instructions Installing software Providing timely and accurate customer feedback Following up with clients to … the problem is resolved Escalate more complex cases to 1st Line Technical Support, with full and detailed notes Knowledge and expertise that matter most for this role Training Customer Service Specialist Level 3. Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment. Work their way up the Support team 1st Line Support 2nd More ❯

solutions, with a strong reputation for delivering high-quality projects to global clients. They pride themselves on creating a collaborative working culture, where career development, technical excellence, and customer service are at the forefront. Job Description As a Project Engineer , you will act as the vital link between sales and installation activities. You will oversee electrical and mechanical installation … to read engineering drawings (AutoCAD/Visio desirable) A full, clean driving licence and willingness to travel across the UK & Ireland Computer literacy, with experience of project management software (Salesforce Service Cloud desirable) Why Should You Apply? This is a fantastic opportunity for a motivated Project Engineer who enjoys taking ownership and delivering results. You ll work More ❯

solutions, with a strong reputation for delivering high-quality projects to global clients. They pride themselves on creating a collaborative working culture, where career development, technical excellence, and customer service are at the forefront. Job Description As a Project Engineer , you will act as the vital link between sales and installation activities. You will oversee electrical and mechanical installation … to read engineering drawings (AutoCAD/Visio desirable) A full, clean driving licence and willingness to travel across the UK & Ireland Computer literacy, with experience of project management software (Salesforce Service Cloud desirable) Why Should You Apply? This is a fantastic opportunity for a motivated Project Engineer who enjoys taking ownership and delivering results. You’ll work More ❯