Cambridge, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
Royal Society of Chemistry
per annum plus benefits Closing Date 12/05/2024 The Royal Society of Chemistry (RSC) is looking for a CRM Salesforce Manager to join us on a permanent basis. At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need … RSC has a publicly stated ambition to be a fully open access publisher by 2028, requiring a transformation in our B2B and B2C relationships. Salesforce CRM will play a significant role in supporting this shift. This role will play an important role in developing our use of the Salesforce platform … needs in order to develop a vision, strategy and roadmap. Own the strategy and roadmap for the CRM at the RSC, including for the Salesforce platform. As a CRM Manager you will maintain knowledge and awareness of the latest updates and releases to sure we are making good use of more »
fluency in English Able to work in a team as well as independently. Ability to prioritize and work efficiently without direct supervision. Experience with Salesforce a plus. more »
support, document findings, and train team members accordingly. Train new or junior team members on qualified topics. Proactively contribute to continuous improvement, optimising the Salesforce platform for efficiency and improved customer experience. Manage internal requests for Salesforce support, including report writing, profile, or role issues. Scope, test, and deploy Salesforce … improvements in line with the overall Salesforce strategy. Contribute to the success of the business and assist in improving the overall customer experience. Maintain personal competency and enhance professional growth and development through continuous training, education, conferences, and networking. Essential skills and experience: Previous experience in providing customer support/… service to clients. Experience in the industrial inkjet printing market. Experience with software systems used for customer support and case management such as Salesforce or equivalent software platforms Ability to build strong relationships with customers and internal colleagues. Proficient in using Windows PCs, with the ability to install software, check more »
The Production Partner Senior Manager role is an exciting role focussed on growing the current customer revenue stream by being a commercial production partner and demonstrating technical capability to understand the customers priorities and challenges. It creates the engagement strategy more »
