Swindon, England, United Kingdom Hybrid / WFH Options
Workday
field Fluent in both verbal and written English Preferred qualifications: Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint. Experience with CRM systems (e.g., Salesforce) would be an advantage. Experience with business intelligence and Data Analytical tools (e.g., Power BI, Tableau) would be an advantage. Knowledge of automation tools (e.g. more »
Responsibilities: Provide technical support to customers via various channels including face-to-face interactions, phone calls, and online communication platforms. Utilize CRM systems, specifically Salesforce, for case logging, tracking, and resolution. Conduct product training sessions for customers to enhance their understanding and proficiency in using our software. Perform software testing … technical levels. Ability to troubleshoot and resolve technical issues independently. Experience in documenting technical processes and procedures. Desirable Experience Experience using CRM systems, particularly Salesforce, for case logging and management. Prior experience conducting product training sessions for staff or customers is preferred. Familiarity with software testing methodologies and tools. Relevant more »
