Amazon Connect Technical Architect
- Hiring Organisation
- Gazelle Global Consulting Ltd
- Location
- Edinburgh, Midlothian, Scotland, United Kingdom
- Employment Type
- Contract
looking for Amazon Connect Solution Architect who designs, builds, and scales intelligent, cloud-based contact center solutions. Your responsibilities: Own the overall solution architecture for the Amazon Connect platform, including Voice routing and contact flows, IVR design and call lifecycle, Agent experience and operational model Lead and contribute … deep architectural discussions, ensuring solutions follow AWS Well-Architected Framework principles (security, reliability, scalability, performance efficiency, and cost optimization). Define logical, physical, and integration architectures aligned to AWS best practices Design and govern Amazon Connect instances and environments Contact flows, queues, routing profiles, High-availability and multi-region ...