SeniorDesktop Support Analyst Location: On site 5 days per week in London Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers … Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to address … projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: Extensive experience in desktop support. In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office Suite, Active Directory More ❯
SeniorDesktop Support Analyst Location: On site 5 days per week in London Responsibilities: Provide comprehensive technical support to end-users through in-person interactions, phone communications, and remote access technologies. Diagnose and resolve hardware, software, and network issues on Virtual Desktop Infrastructure (VDI), laptops, printers … Deploy and manage software updates and patches using tools such as Microsoft System Centre Configuration Manager (SCCM). Use remote access tools (TeamViewer, Remote Desktop) to assist remote users promptly. Support collaboration and communication tools, including MS Teams, Email, and mobile communications. Collaborate with other IT teams to address … projects, such as system upgrades and migrations. Set up and support audiovisual (AV) equipment for meetings across all organizational levels. Requirements: Extensive experience in desktop support. In-depth knowledge and experience with desktop operating systems, hardware, and software, including Windows 10/11, Microsoft Office Suite, Active Directory More ❯
Providing technical support to end-users in person, over the phone, or via remote access tools. • Troubleshooting hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other peripherals. • Install, configure, and maintain operating systems (Windows 10), productivity suites (Microsoft Office), applications, and security software. • Deploy and … manage software updates and patches using tools such as Microsoft SCCM • Utilize remote access tools (TeamViewer, Remote Desktop) to provide timely assistance to remote users. • Support for collaboration and communications tools such as MS Teams, Email, Mobile coms • Collaborating with other IT teams to resolve escalated issues and implement … a shift pattern (Earlys/Mids and Lates) • Hybrid working arrangements are not available for the foreseeable future Requirements: • 3+ years of experience in desktop support • Strong knowledge and experience of desktop operating systems, hardware, and software. Win 10, MS office Suite, Active Directory, Citrix, VDI and Exchange More ❯
