An established organisation in Bournemouth is seeking a proactive and technically skilled SeniorIT Support Engineer to join their IT Services department. The role is primarily customer-facing, providing high-quality support to the organisation. The successful candidate will work as part of a collaborative IT team, handling 1st and 2nd line support and contributing … to day-to-day IT operations. Responsibilities: Provide 1st and 2nd line support across hardware, software, and network systems Monitor, prioritise, and resolve support tickets, escalating complex issues as needed Perform routine IT operations and maintenance to ensure system stability and security Maintain accurate technical documentation and knowledge base articles Support device deployments and end-users in a More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Alexander Mae (Bristol) Ltd
The Job: Were delighted to be assisting our client with their need for a SeniorIT Systems Engineer. This role is to support their clients managed IT Support client base and develop and drive forward new requirements. Its important to note that this isnt a project engineer role but to support their clients on their service … desk as a Senior Engineer. You will be reporting into the Service Desk Engineer. Responsibilities will include: Acting as a technical escalation point to the IT service desk Assist with pre-sales technical support Providing technical support by way of support tickets and emails Answering the phone when needed Completing business as usual activities such as vulnerability management … staff with support issues Answering to the service desk manager A broad skill set is required for this role as you are the escalation point for the service desk. It is a pre-requisite that you have Azure platform & cloud-based skill set, with a comprehensive knowledge of traditional systems, server operating systems. The Person: For this role, our More ❯
Bath, Avon, England, United Kingdom Hybrid / WFH Options
Robert Half
Description Our client is a dynamic and growing company with a based in Bath. They are seeking an experienced, hands-on IT specialist to oversee operational IT and projects, focused on infrastructure modernisation and Cloud adoption. The successful candidate will lead the day-to-day IT function while proactively developing systems and solutions that support growth, efficiency … and innovation. Key Responsibilities: Operational Management Manage and develop IT infrastructure, systems, and applications across the business. Lead cloud infrastructure initiatives and manage migration projects. Provide regular IT performance, risk, and roadmap reports to senior management. Collaborate with group leads on ERP (Microsoft Dynamics) enhancements and support. Security and Compliance Collaborate with the global Cybersecurity Lead to … ensure data integrity and security compliance. Assist in achieving and maintaining Cyber Essentials Plus accreditation. Develop and enforce IT policies on data handling, access control, and security awareness. Maintain and test a robust Disaster Recovery and Business Continuity Plan. Innovation & Emerging Technology Explore and drive adoption of AI tools (e.g. Microsoft CoPilot) to enhance productivity. Identify and evaluate emerging More ❯