3 of 3 Senior IT Support Jobs in the Thames Valley

Senior IT Support Manager Salary: Up to £76,000 + 25% Bonus + benefits Location: 5 days on site - multi site London Type: Permanent Role We’re looking for a Senior IT Support Manager to take ownership of a customer-focused support function across multiple sites in London. This is a big-impact … dispersed team, shaping processes, and driving service improvements at scale. If you’ve grown from a technical background into leadership, this is your chance to inspire a team, influence senior stakeholders, and raise the bar on availability, reliability, and customer experience across the business. Key Responsibilities Lead, coach, and develop a team of 8 Engineers across multiple sites. Set … the standard for customer experience by ensuring high availability, reliability, and performance of IT services. Implement ITIL/ITSM best practices to streamline processes, improve incident resolution, and enhance reporting. Maintain accurate and up-to-date site documentation for support teams. Organise and manage an Out-of-Hours rota to support customers outside of core hours. Produce More ❯

Senior IT Support Technician - MSP Location: Bracknell (Hybrid - 2 days in office) Salary: £33K-£38K DOE A growing and dynamic IT Managed Services Provider (MSP) supporting over 60 clients is looking for a Senior IT Support Technician to join their expanding team. This is a fantastic opportunity to work in a collaborative environment … where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work, and mentoring junior team members. Key Responsibilities: Provide 2nd line support across Windows Server (on-prem & Azure), Active Directory, Group Policy, DNS, and RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and More ❯

within a reasonable time and have a proven track record of handling executive-level support. Duration: 6 Months Job Description: Client is specifically looking for individuals with extensive Desktop Support experience, particularly at the L3 level, with a knack for handling white glove services. These resources should meet the following executive-level support expectations: - Capable of providing both … onsite and remote support for AV setups, mobile devices, and specialized applications like Reuters, ensuring seamless executive workflows. - Proactively resolve issues using tools such as ServiceNow, GenAI bots, and predictive diagnostics. - Deliver tailored, empathetic support based on executive user needs. - They should be prepared for urgent escalations, including advanced troubleshooting and fast vendor coordination. More ❯