Senior IT Technician
East Calder, West Lothian, United Kingdom
Workflo Solutions Ltd
About Us Workflo Solutions is a leading Scottish provider of outsourced IT, managed print, digitisation, and communication technology. We are dedicated to delivering high-quality technical support and IT solutions to a diverse range of clients. We pride ourselves on our commitment to excellent customer service, rapid issue resolution, and our proactive approach to IT management. Role … Summary We are seeking an experienced Senior IT Technician to join our team. This role will support our clients by providing advanced technical assistance, both on our helpdesk and at client premises, troubleshooting complex issues, and contributing to the development and implementation of robust IT solutions. The Senior IT Technician will serve as … key escalation point for technical issues, mentor junior technicians, and support project delivery and system maintenance for client environments. Key Responsibilities Technical Support: Provide high-level technical support for IT incidents and service requests, ensuring issues are resolved promptly to minimise downtime for clients. Issue Escalation: Act as a primary escalation point for complex technical issues that junior technicians More ❯
Employment Type: Permanent
Salary: GBP 35,000 - 39,000 Annual
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