2 of 2 Senior Network Support Engineer Jobs in the Midlands

in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd Line Senior Network Support Engineer, you'll be at the forefront of our support function managing critical incidents, performing deep technical troubleshooting … networking environments across multi-vendor platforms including Cisco, Juniper, and Fortinet. You'll also be part of a shared on-call rota, ensuring consistent support for high-priority issues outside of standard hours. Key Responsibilities Act as a senior escalation point for 2nd line network incidents and … service requests. Provide advanced troubleshooting for routers, switches, firewalls, and VPNs. Configure, maintain, and optimise hardware from Cisco, Juniper, and Fortinet. Lead or support the delivery of network upgrades, migrations, and integration projects. Guide and mentor 1st/2nd line engineers, sharing knowledge and promoting best practices. Support More ❯

Job Description: Maintaining a strong focus on customer service is paramount for addressing all support inquiries while adhering to service management principles. We are looking for an entry-level employee to join our team. If you are willing to learn and develop, this position is ideal for you. Requirements … are desirable. Responsibilities: Assist with administrative and operational tasks. Answer calls and manage correspondence. Organize and maintain files and documents. Participate in projects and support daily activities. Benefits: Transportation allowance. Meal allowance. Medical assistance. Training and professional development opportunities. More ❯