Manchester, North West, United Kingdom Hybrid / WFH Options
Gem Partnership
SeniorServiceDeliveryManager Package: Competitive Location: Manchester Law Debenture is a rare proposition; an Investment Trust with a 135-year pedigree, supported by a wholly owned portfolio of professional services businesses. LawDeb is an unusual and exciting proposition; on a dayto-day basis they are … depth of knowledge. As part of their exciting growth plans an opportunity exists to join one of their independent key business entities in a SeniorServiceDeliveryManager role, where you will be responsible for delivering an extensive range of corporate secretarial and governance services to … that their clients legal entities are compliant with local requirements. You will lead a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a More ❯
network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a SeniorServiceDeliveryManager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯
Ready to take ownership of servicedelivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract ServiceDeliveryManager to join a fast-paced MSP environment — someone who doesn’t … just manage services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily servicedelivery across multiple accounts Building and refining IT service processes and frameworks … Managing SLAs, KPIs, and ensuring high service standards Acting as the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in servicedelivery (MSP or enterprise background) Great communicator and confident stakeholder managerMore ❯
Ready to take ownership of servicedelivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract ServiceDeliveryManager to join a fast-paced MSP environment — someone who doesn’t … just manage services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily servicedelivery across multiple accounts Building and refining IT service processes and frameworks … Managing SLAs, KPIs, and ensuring high service standards Acting as the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in servicedelivery (MSP or enterprise background) Great communicator and confident stakeholder managerMore ❯
in London, we have seven office locations around the world with clients across four continents. What you'll do and what we offer The Senior SDM manages client relationships, ensures service excellence, and drives business growth. They lead teams, oversee servicedelivery, and act as a … trusted advisor, meeting SLAs/KPIs and resolving issues proactively. Key Responsibilities : Onboard clients, manage expectations, and serve as an escalation point. Ensure service alignment with business goals and identify upsell opportunities. Lead teams, approve deliverables, and maintain SOC compliance. Manage risks, forecast resources, and drive operational excellence. We … product knowledge, proactive risk management, and commercial decision-making. Effective communication, team leadership, and alignment with company culture. Key Skills and Qualifications: ITIL-certified Service Management professional (v3/v4, intermediate/expert preferred). Proven under pressure, adept at managing client and internal expectations. Mentors ServiceDeliveryMore ❯
Job Description: Monitor, improve, and optimize support workflows, including ticket management, automations , escalation procedures, and service level agreements (SLAs). We are seeking an entry-level employee to join our team. If you are eager to learn and develop your skills, this position is ideal for you. Requirements: Willingness More ❯
