2 of 2 Senior Service Designer Jobs in the Midlands

Senior Service Designer Location: Glasgow or Northampton (3 days onsite, Tuesday-Wednesday-Friday) Length: 6 month PAYE only Overall purpose of the role At Barclays, we're transforming the way our colleagues experience work — and we’re looking for a hands-on Service Designer to help lead the charge. This role is at the heart … future-state journey maps alongside stakeholders. Use FIGMA to visually articulate journeys, flows, and prototypes . Apply methodologies such as user interviews, persona creation, observational research , and data-led service insights. Work in collaboration with delivery teams, product owners and transformation leads, contributing directly to backlog development and user-centred design. Operate as part of an in-house transformation … team , not just as an advisor — this is about being in the delivery, not on the sidelines. Skills A true hands-on service designer , with direct experience shaping transformation initiatives and influencing how services are delivered. Comfortable in ambiguity and experienced in process improvement and journey visualisation — assumption-based mapping isn’t enough; we want research-backed insight. More ❯

Hays Technology is working with a client who is looking to add a Senior Service Designer to their team. This role will be an initial 3-month contract with a highly likely extension. It will be up to £600 inside IR35 hybrid in Birmingham. To be successful in this role you will need knowledge of: Deep understanding … of service design principles, practices and methods Understanding of product development methodology, frameworks and principles Influencing, persuasion, communication Data and evidence-driven decision-making Knowledge of modern technology, including cloud technology, architecture, agile delivery methods and software practices Understanding of user research principles and benefits Understanding of the history of service design Essential skills: Ability to guide design … decisions in complex service areas, helping stakeholders see opportunities and leading process change and plotting a path forward The ability to understand technical complexity and risks, run collaborative design activities, and influence senior leaders and others. Ability to help services build and deliver on transformation vision Ability to manage risk, and explain the trade-off between complex risk More ❯