2 of 2 Senior Service Desk Analyst Jobs in the West Midlands

Role: Senior Service Desk Analyst – 3rd Line/Technical Consultant Location: Hereford (Office Based + Local Travel) Salary: £40,000 – £45,000 DOE + Benefits + Career Progression A hands-on senior role blending service desk, technical consultancy, and architectural responsibilities, with real training and progression opportunities. We’re working with a well … and professional services firms, and their reputation is built on quality support, trusted advice, and long-term partnerships. As part of their continued growth, they’re looking for a Senior Service Desk Analyst to take on 3rd Line responsibilities while also contributing to solution design, project delivery, and technical consultancy. This is a role where your … valued, and your future development will be actively supported. Key Responsibilities: Providing 3rd Line support across a broad range of technologies Acting as a technical escalation point within the service desk team Visiting customer sites for more complex support issues or project work Collaborating on the design and deployment of new solutions across client infrastructure Supporting cloud migrations More ❯

Senior Service Desk Analyst (2nd Line) DDaT Staffordshire Police is continually striving to deliver the best possible service for the countys residents, businesses and visitors. It is a fast-paced organisation, adaptive to modern policing needs and open to continual improvement. Everyone who works for the force has an important role to play in shaping … all of the force's digital technology needs. If youve got an IT background that involves strong interpersonal skills and a keen attention to detail while delivering excellent customer service, were looking for a Senior Service Desk Analyst to join our restructured in-house IT team within Staffordshire Police. Digital, Data and Technology (DDaT) are … the forefront of technological change across our IT estate, so we need motivated and enthusiastic analyst who can work well as part of a team or as an individual and is keen to join a team focused on the future and be part of our journey in delivering critical IT systems to front line policing and staff members. Further More ❯