1 to 25 of 41 Senior Service Manager Jobs in London

Job Description Senior Service Manager – Criminal Justice Services Location: Hammersmith (with travel across London) Salary: £40,000 – £50,000 per annum (depending on experience) Hours: 35 hours per week (hybrid working – up to 2 days from home) Lead and Transform Services for Women in the Criminal Justice … System Are you an experienced, purpose-driven senior leader with a passion for women's justice and gender-responsive services? Do you want to lead strategic criminal justice programmes that support women to break the cycle of offending, reduce reoffending, and rebuild their lives? Our client, a pioneering feminist … organisation supporting women impacted by the criminal justice system and gender-based violence, is seeking a Senior Service Manager – Criminal Justice Services to lead a complex portfolio of frontline projects across multiple boroughs in London. This role is pivotal in shaping trauma-informed, community-based services that More ❯

Senior Service Delivery Manager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior Service Delivery Manager to work across IT service management, vendor coordination, and customer-facing … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act as … a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of service delivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand service expectations More ❯

Job Description Senior Service Delivery Manager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior Service Delivery Manager to work across IT service management, vendor coordination, and … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act as … a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of service delivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand service expectations More ❯

Role: Consumer Goods & Services Management Consulting Senior Manager Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our … upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Management Consulting Senior Manager, you will: Lead and manage multidisciplinary project teams to deliver tailored strategic solutions across various Consumer Goods categories. Leverage deep industry knowledge … and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought … continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead … industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought … continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead … industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing More ❯

Senior Manager, Customer Success & Services, DACH Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers … evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with … where everyone brings different strengths and jumps in to help each other. You will be an integral part of driving that culture. Requirements The Senior Manager of Customer Success will have: Minimum 3 years of experience working as a CSM or Consultant, leading a customer success team with More ❯

We are recruiting for a Service Delivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create … real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio … of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you’ll be More ❯

Job Description We are recruiting for a Service Delivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers … and create real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a … dynamic portfolio of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you More ❯

Senior Product Manager, 5401 - Retail Business Services Fixed Job ID: ADCI - BLR 14 SEZ - F07 Amazon strives to be the world's most customer centric company. We believe that Size/Fit is an essential component for online shoppers across the diverse set of products that Amazon offers. … informed purchase decisions with a vision to "enable our Customers shop the right size and fit, every single time". We are seeking a Senior Product Manager to lead our Size/Fit initiative. This role will build and develop products to solve for Size and Fit related … problems of Amazon customers, as defined by questions, reviews, and return comments posted by customers. The Senior Product Manager owns the vision and long-term roadmap and drives teams to execute on that vision. The role will be responsible for setting the direction for the portfolio of products More ❯

be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. … We're looking for a Senior Manager with Financial Services experience to work within its Quality Review & Support team . The individual will help our teams deliver high quality audits by performing targeted reviews on our public interest entities (PIEs), challenging audits throughout the audit cycle, providing coaching … practical and technical auditing experience particularly on more complex audits Good working knowledge of IFRS Ability and willingness to assertively challenge and influence more senior individuals and peers Ability to think innovatively and creatively to identify ways to improve audit quality Attention to detail Strong written and oral communication More ❯

Senior Data Services Manager, Home Based with trips to London when required, Financial Services. £ 100,000-110,000 plus car allowance plus bonus to 20%. Financial Service company is looking for a Senior Data Services Manager to join their team. Reporting directly to the … Head of Data Engineering you will manage a team of 6 reports and will oversee the day to day operations of the Data Service function, providing leadership, mentoring and guidance. Moreover you will enable, empower and support the Data Service team with the design, implementation and continuous improvement … of advanced data solutions. A key aspect to this role is to ensure the Data Service Team leads and supports the business with strong Data Governance, Data Quality and Data Management and ensuring the business meets its regulatory requirements. This role is strategic and management focused however you will More ❯

We are working with a privately owned construction business with a turnover over £100m who are in current need of a Technical Services Manager to join the business. The type of work the business takes on is cut and carve, CAT A/B and refurb schemes, all consisting … of values around £5m to £35m in value. About the role of a Senior Technical Services Manager The role will involve the chosen candidate to be involved in all stages of the 'cradle to grave' process. Pre-construction experience is ideal and will need to have the confidence … carve schemes. Good technical experience is needed, someone that understands process and be very good face to face in client meetings. Responsibilities for a Senior Technical Services Manager Oversee quality assurance and quality control Manage client liaison and reporting Take full responsibility from Tender to Completion of construction More ❯

As a Senior Engagement Manager (Services Account Executive as industry denomination), you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These … service offerings include product implementation services, and training. The SAE/EM is a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota-carrying role, the Services Account Executive owns the services sales strategy by proactively creating demand for new … Service opportunities and partnering with the Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory. The impact you will have: Collaborate with software sales account teams, and our eco-system of delivery partners Proactively create new Services opportunities Create pipeline and More ❯

TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences. Job Title Senior Account Manager, Client Services Reporting of the role This role reports to the Account Director Overview of the job A highly organised, process … driven and commercially focused Senior Account Manager, who can deliver best in class client service; execute end to end paid-for and earned creator marketing campaigns and grow always-on ambassador programmes, for a range of renowned beauty, tech and entertainment brands. 3 best things about the … problem we should be solving for them, how we can help their teams Have met the team- have spent 1:1 with your line manager, direct reports and other team members to build rapport and understand how your role fits into the overall structure, setting up regular meeting cadences More ❯

Job Description: Monitor, improve, and optimize support workflows, including ticket management, automations , escalation procedures, and service level agreements (SLAs). We are seeking an entry-level employee to join our team. If you are eager to learn and develop your skills, this position is ideal for you. Requirements: Willingness More ❯

Paris, Madrid, Milan, Luxembourg, Amsterdam). We are seeking a dynamic and experienced professional to join our EU Total Consumer Electronics team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and … most strategic vendors in Total Consumer Electronics, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager, you will … have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities More ❯

As a Senior Engagement Manager (Services Account Executive as industry denomination), you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These … service offerings include product implementation services, and training. The SAE/EM is a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota-carrying role, the Services Account Executive owns the services sales strategy by proactively creating demand for new … Service opportunities and partnering with the Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory. The impact you will have: Collaborate with software sales account teams, and our eco-system of delivery partners Proactively create new Services opportunities Create pipeline and More ❯

Senior Engagement Manager, Professional Services Job ID: AWS EMEA SARL (France Branch) Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history … customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As a Sr. Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups … and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms. You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings. You are a French and English More ❯

Sr. Partner Operations Manager, Prime Video, Prime Video Content Services DESCRIPTION Prime Video (PV) is a digital video streaming and download service that offers Amazon customers the ability to rent, purchase or subscribe to a huge catalogue of content. Movies range from new releases to classic favourites, and … PV also offers major television shows, entire seasons, and fast-follow content after airing on TV. Amazon's video subscription offer service includes tens of thousands of movies and TV episodes selected from the full assortment available at Prime Video. In short, PV offers content in multiple formats and … class partner experience through enabling Partners to deliver assets of all varieties on-time, in full and at the PV quality bar. As a Senior Partner Operations Manager you will manage the operational performance of our third-party studios, content distributors and fulfilment vendors (collectively "partners"). You More ❯

Sr. Manager, Professional Services What We Do Managing cyber risk, together - Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in real-time and at … s most challenging security problems. Innovation starts here, everyone's ideas are valued, visionaries welcomed! Reporting directly to the Director of Professional Services, the Senior Manager of Professional Services leads a team of technical experts to deliver high-quality software solutions that meet customer requirements. This role involves … expectations. Monitor team utilization, revenue, and profitability. Contribute to the development of the professional services strategy in alignment with organizational goals. Identify opportunities for service expansion and innovation. Identify and progress training and development opportunities for the team. Develop and execute strategies to scale the professional services organization and More ❯

Senior Business Development Manager Security Guarding Services Job title: Senior Business Development Manager Security Guarding Services This is a WFH opportunity. Are you a results-driven sales professional ready to take the lead in a thriving security company? We're looking for a Business Development Manager More ❯

Senior Engagement Manager, Professional Services, UK NatSec, WWPS Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In … Security Clearance is required for this role () UK Nationality is required for this role. Key job responsibilities As an experienced technology program/project manager, you will be responsible for: Leading and managing complex cloud migration and implementation projects Leveraging comprehensive knowledge of AWS services, architectures, and best practices … and best practices • Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework • Proven ability to establish technical credibility with engineering teams and senior technical decision-makers • Proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO) Amazon is an More ❯

Sr. Program Manager, AMXL Routing and Services Job ID: Amazon UK Services Ltd. Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering … collaborating with technology teams to develop and deploy operational improvements - Conduct deep-dive analyses to identify opportunities and solve complex operational challenges - Partner with senior leadership to establish, prioritize, and execute improvement initiatives - Drive operational excellence across the AMXL network, focusing on delivery efficiency, safety, and customer experience A … day in the life As Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others More ❯

Sr Program Manager, Amazon Business Customer Service Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Customer Service Business is looking for a results-driven Sr. Program Manager to join the customer experience (CX) team, with a focus on Payments and Invoicing for business customers. In … markets • Partner with technical and non-technical teams to develop and implement solutions • Own operational KPI tracking and defect reporting • Present strategic updates to Senior Leadership across Customer Service and Payments organizations in WBRs, MBRs, and QBRs • Drive continuous improvement through data-driven insights and recommendations About the … team Our team owns the Customer Service experience strategy for Amazon Business. Amazon Business is one of Amazon's fastest growing businesses, focused on enabling business customers to research, discover and buy business, industrial and scientific products in large catalogs. Our customers include individual professionals, businesses and institutions that More ❯