23 of 23 Senior Service Manager Jobs in London

benefit the UK's economy and society. With nearly 300 innovators across the UK, we tackle significant challenges through collaborative, practical innovation. The Role We are looking for a Senior Service Transformation Manager to join our Innovation Practice Team on a Fixed Term Contract until March 2026. As a Senior Service Transformation Manager, you … adoption of advanced digital technologies in the Energy Sector. You will lead and enable the end-to-end delivery of digital transformation projects, collaborating closely with subject matter experts, Service Designers, Programme Directors, and multidisciplinary teams across organisations to ensure that user needs, business objectives, and technical opportunities are seamlessly integrated and manage change effectively. You will work primarily … unlocking actionable case studies for growth and impact, acting as a trusted advisor and champion for design excellence. What You'll Do Lead the continuous improvement of design and service transformation processes and practices to maximise efficiency, quality, and value for users and clients. Oversee the end-to-end management of service transformation projects, from scoping and planning More ❯

Sr. Manager, Professional Services What We Do Managing cyber risk, together - Today the modern enterprise is an Enterprise of Things. We are on a mission to secure the Enterprise of Things with active defense by identifying, segmenting, and enforcing compliance of every connected thing in a real-time and at scale. Our unified security platform enables enterprises and government … obsessed about addressing the world's most challenging security problems. Innovation starts here, everyone's ideas are valued, visionaries welcomed! Reporting directly to the Director of Professional Services, the Senior Manager of Professional Services leads a team of technical experts to deliver high-quality software solutions that meet customer requirements. This role involves monitoring customer engagements from inception … that meet or exceed client expectations. Monitor team utilization, revenue, and profitability. Contribute to the development of the professional services strategy in alignment with organizational goals. Identify opportunities for service expansion and innovation. Identifying and progressing training and development opportunities for Team. Develop and execute strategies to scale the professional services organization and meet revenue and profitability goals. Collaborate More ❯

The Senior Service Delivery Manager will be a key partner and own the day-to-day, as well strategic, relationships with internal teams and customers, ensuring consistency in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the Senior Service Delivery Manager, you will also manage significant outages … to date with the newest technologies to develop your skills further. Department: Project Management Project Location(s): London - United Kingdom Compensation: 65.000 GBP P/A Responsibilities As a senior delivery manager, you will be accountable for the effective delivery of complex high-risk products and services, will have strong communication skills, and will engage with senior … a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery. Skills/Experience Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems and risks identified. Understand and identify business challenges and More ❯

applying a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana … landscape while aligning with service integrators and internal IT teams. Do you thrive working in the project environment? Do you have a deep understanding of SAP products and technologies and previous experience coordinating SAP transformation projects? If so, join us in delivering this sustainable, business-driven S/4HANA program and in driving a successful digital transformation, to make … maintain a professional manner. What will be your key responsibilities? Live and exemplify the Five Principles of Mars, Inc. within self and team. Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team. Manage Release and Transport Management Change and Configuration Management Tools and Governance More ❯

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

Senior Engagement Manager, Professional Services Job ID: AWS EMEA SARL (France Branch) Would you like a career that gives you opportunities to help customers and partners use cloud computing web services to do big new things faster, at lower cost? Do you want to be part of history and transform businesses through cloud computing adoption? Do you like … Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As a Sr. Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of … customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms. - You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings. - You are a French and English Speaker About the team Diverse More ❯

Sr. Manager, OTS SD APAC, OTS Service Desk Transform how Amazon's worldwide operations receive IT support by leading our 24/7 Global Service Desk team. Shape the future of IT support for one of the world's largest tech companies while building high-performing teams across multiple regions. About The Role: We're seeking a … forward looking thought leader to establish and lead our OpsTech Solutions Service Desk operations across the Asia Pacific region, with primary focus on India and Japan. This role presents a unique opportunity to build the foundation of our next-generation IT support model from the ground up. As the APAC leader, you'll be responsible for establishing operational excellence … obsessed culture that delivers exceptional support to Amazon's operations teams. You'll also play a crucial role in our global transformation initiatives, particularly in implementing automation and self-service solutions that scale across regions. This role offers the exciting challenge of balancing regional autonomy with global standardization, requiring strong cultural awareness and the ability to influence across multiple More ❯

Senior Category Manager - IT & Technology | £80,000 to £95,000 | 12% Cash allowance | 10% bonus | healthcare | 10% non contribution pension | PLUS Final salary pension | + many more benefits | Central London - Flexible working range to suit | Global Financial Services business A brand new role working for a highly reputable, interesting and unique financial services business who operate across UK … including year on year annualised savings Develop group wide category plans and strategies to ensure alignment for the group, leveraging suppliers to support local offices Engage, manage and influence senior stakeholders from Director to Board level to ensure buy-in, utilising strong market knowledge Build relationships with key stakeholders to ensure a rounded knowledge of a suppliers performance Monitor … model by living company values, consistently delivering to the high standards expected, promoting procurement through relationships On top over delivering strategic projects, ensure the business is getting the best service in line with cost efficiency Experience and requirements: Deep technical category experience within Technology & IT Ideally Financial or Professional Services industry experience, but not essential Previous experience working on More ❯

Senior Category Manager - IT & Technology | £80,000 to £95,000 | 12% Cash allowance | 10% bonus | healthcare | 10% non contribution pension | PLUS Final salary pension | + many more benefits | Central London - Flexible working range to suit | Global Financial Services business A brand new role working for a highly reputable, interesting and unique financial services business who operate across UK … including year on year annualised savings Develop group wide category plans and strategies to ensure alignment for the group, leveraging suppliers to support local offices Engage, manage and influence senior stakeholders from Director to Board level to ensure buy-in, utilising strong market knowledge Build relationships with key stakeholders to ensure a rounded knowledge of a suppliers performance Monitor … model by living company values, consistently delivering to the high standards expected, promoting procurement through relationships On top over delivering strategic projects, ensure the business is getting the best service in line with cost efficiency Experience and requirements: Deep technical category experience within Technology & IT Ideally Financial or Professional Services industry experience, but not essential Previous experience working on More ❯

Strategy Senior Manager - Consumer Goods & Services Role: Strategy Senior Manager - Consumer Goods & Services Location: London Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry … training curriculum that helps you continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead and manage multidisciplinary project teams … Consumer Goods categories. Leverage deep industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong sales pipeline. Collaborate More ❯

and their stakeholders. You'll be someone who is comfortable working pro-actively and, managing your own tasks, as well as confident collaborating with others and communicating regularly with Senior Managers, Directors, and BDO's Partners. You'll help deliver accurate and transparent reporting to all relevant stakeholders as you provide long term value. We're looking for a … Senior Manager with Financial Services experience to work within its Quality Review & Support team . The individual will help our teams deliver high quality audits by performing targeted reviews on our public interest entities (PIEs), challenging audits throughout the audit cycle, providing coaching and support to promote consistent high quality audits. You'll also: Perform in-flight reviews … interest in Audit Quality Excellent practical and technical auditing experience particularly on more complex audits Good working knowledge of IFRS Ability and willingness to assertively challenge and influence more senior individuals and peers Ability to think innovatively and creatively to identify ways to improve audit quality Attention to detail Strong written and oral communication skills Effective project management Desirable More ❯

fully compliant and audit/review our processes or controls for further optimizations by creating state-of-the-art AI agents to support our teams. As a Sr Risk Manager in EU3P Compliance programs - you will define the strategy and inspect execution plans for high visibility and complex tax or trade compliance program across EU and UK. You will More ❯

progress to manage and mitigate risks and resolving any issues that may arise during the project. Ensure successful completion of project objectives within timescales and budget. Direct management of senior client stakeholders, investigators, internal and external auditors, lawyers and regulatory authorities during sensitive and sometimes adversarial situations. Lead the development of training, recruiting, resourcing projects, and/or other More ❯

the main EU corporate offices (London, Munich, Paris, Madrid, Milan). We are seeking a dynamic and experienced professional to join our EU Total Consumer Electronics team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in Total … Consumer Electronics, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager, you will have holistic exposure to e-commerce operations at a European level. In this role, you … will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your More ❯

Senior Manager, Customer Success & Services Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any … best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with driving transformational change helping our … will find a collaborative environment where everyone brings different strengths and jumps in to help each other. You will be an integral part of driving that culture. Requirements The Senior Manager of Customer Success will have: Minimum 3 years of experience working as a CSM or Consultant, leading a customer success team with proven performance and specific revenue More ❯

capabilities to power the development, deployment, and management of Fire TV as the operating system for millions of smart TVs? Amazon's Fire TV organization is seeking an experienced Senior Manager of Product Management to lead our Enterprise Tools & Services team. Join us as we set the scene for what's next in TV. Key job responsibilities 1. … Lead a team of Principal and Senior Product Managers distributed across the world 2. Own the strategy and roadmap for Fire TV's enterprise tools ecosystem, including: - Customization and management tools - Partner validation and factory tools - Device management and analytics platforms - Application development and certification systems 3. Work closely with engineering leadership in Bengaluru to deliver high-quality solutions … in partner experience and operational efficiency - Lead cross-functional initiatives spanning teams around our development sites in Bengaluru, Hyderabad, Seattle, Sunnyvale, London, and Madrid - Represent the tools organization in senior leadership forums - Build and maintain relationships with your stakeholders in key TV manufacturing partners - Establish metrics and drive continuous improvement in tool adoption and effectiveness About the team We More ❯

a company where smart, capable people thrive, and where autonomy, collaboration and accountability are part of the culture at every level. They are now seeking a Lead Technical Services Manager to take a senior role within the delivery team helping to shape MEP strategy across key projects and mentoring others in the services function. Why This Business Stands … Autonomy with Support: Run your work your way with backing from experienced, commercially aware leaders who trust their teams to perform. Collaborative Environment: Regular director-level sit-downs for senior staff foster inclusion and awareness across all projects. No Egos, Just Expertise: You'll work alongside highly capable professionals who care about doing good work and supporting each other. … schemes Experience working for a main contractor or leading MEP specialist Strong technical knowledge and leadership capability Comfortable working independently but confident collaborating across disciplines If you're a senior technical services professional ready to take ownership in a business where quality and culture come first, this could be the step up you're looking for. Apply now or More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse … training curriculum that helps you continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead and manage multidisciplinary project teams … Consumer Goods categories. Leverage deep industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong sales pipeline. Collaborate More ❯

Role: Strategy Senior Manager - Consumer Goods & Services Location: London Career Level: Senior Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse … training curriculum that helps you continuously upskill yourself as the world changes A culture that encourages innovation, collaboration, enterprise, and a lot of fun! As a Consumer Goods Strategy Senior Manager, you will: Develop and drive high-impact, strategic insights that solve complex business challenges for clients in the Consumer Goods sector. Lead and manage multidisciplinary project teams … Consumer Goods categories. Leverage deep industry knowledge and market trends to shape client strategies, ensuring long-term business success. Cultivate strong client relationships, acting as a trusted advisor to senior executives, guiding them through pivotal decision-making processes. Drive business development by identifying growth opportunities, contributing to sales efforts, and actively building and managing a strong sales pipeline. Collaborate More ❯

Senior Engagement Manager, Professional Services, UK NatSec, WWPS Job ID: AWS EMEA SARL (UK Branch) The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project … to our customers. UK Government Security Clearance is required for this role () UK Nationality is required for this role. Key job responsibilities As an experienced technology program/project manager, you will be responsible for: Leading and managing complex cloud migration and implementation projects Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and … understanding of AWS services, architectures, and best practices • Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework • Proven ability to establish technical credibility with engineering teams and senior technical decision-makers • Proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO) Amazon is an equal opportunities employer. We believe More ❯

As a Sr Staff Project Manager (Migrations Specialist), you are instrumental in driving the mission of our Professional Services team, which is dedicated to accelerating and de-risking our customers'migrations by ensuring the success of every project we undertake. Your role is pivotal in not only achieving project goals but also in maintaining an exceptional level of customer … the Professional Services organization.Your leadership and strategic insight will contribute directly to our clients' success and the growth of our business. In this position, you will report to the Senior Manager of Professional Services, working closely with cross-functional teams to deliver excellence at every stage. The impact you will have: You will specialise in the delivery of More ❯

Deloitte's strategy is to be the market leader in technology-enabled transformations. We are recruiting exceptional individuals to provide leadership and expertise to deliver groundbreaking Oracle implementations. Deloitte has a long-standing relationship with Oracle and is a Global More ❯

Sr. Program Manager, AMXL Routing and Services Job ID: Amazon UK Services Ltd. Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking, designing and delivering is your mission. … responsibilities - Lead cross-functional projects, collaborating with technology teams to develop and deploy operational improvements - Conduct deep-dive analyses to identify opportunities and solve complex operational challenges - Partner with senior leadership to establish, prioritize, and execute improvement initiatives - Drive operational excellence across the AMXL network, focusing on delivery efficiency, safety, and customer experience A day in the life As … Senior Programme Manager, you'll drive and manage the implementation of creative, data-driven change in Amazon, leading improvement projects and programmes. You'll use strategic thinking to define and implement an efficient project plan. Some managers are based on-site while others work remotely, depending on the most suitable option for their team and tasks. Senior More ❯