1 of 1 Senior Service Manager Jobs in Wales

further guidance on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … business objectives. You will serve as a key escalation point for both business and IT stakeholders, ensuring that the expectations of senior leaders within CDIO and Enterprise Live Services (ELS) are consistently met. Clear and accessible communication will be essential, using terminology that resonates with both technical and non-technical audiences. An ideal candidate will be a credible, influential More ❯