1 to 25 of 54 Senior Service Manager Jobs in the UK

Senior Service Delivery Manager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior Service Delivery Manager to work across IT service management, vendor coordination, and customer-facing … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act as … a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of service delivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand service expectations More ❯

Senior Service Delivery Manager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior Service Delivery Manager to work across IT service management, vendor coordination, and customer-facing … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act as … a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of service delivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand service expectations More ❯

Senior Service Delivery Manager Location: Central London - 2x a week Rate: £500-550 Outside IR35 Contract: 6 months initial About the Role: Our client is seeking an experienced Senior Service Delivery Manager to work across IT service management, vendor coordination, and customer-facing … that combines process leadership with supplier oversight and stakeholder engagement. You’ll be instrumental in shaping and maturing the ITSM landscape while ensuring seamless service delivery to both internal and external customers. Key Responsibilities: Work across ITSM processes including Incident, Problem, Change, Request, Knowledge, and Configuration Management. Act as … a key liaison between internal teams, third-party suppliers, and customer stakeholders to ensure alignment of service delivery with business needs. Manage relationships with IT service providers, ensuring adherence to SLAs, KPIs, and contractual terms. Collaborate with business units and customer-facing teams to understand service expectations More ❯

progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The Senior Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related … and customer relationship duties. You will manage several technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver 'Exceptional Service as a Standard'. This is a multi-department coordination role that focusses on delivering exceptional service for new and … existing customers. You will act as the central point of contact for service delivery related issues for your aligned accounts. As Senior Service Delivery Manager you may be required to deputies for the Head of Service Delivery and be an active Change Approval Board member. More ❯

for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and … IT Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure More ❯

for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and … IT Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure More ❯

for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and … IT Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure More ❯

for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and … IT Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure More ❯

for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The Senior Service Delivery Manager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and … IT Security managers, this person assures a high-quality service to end users. The Service Delivery Manager ensures Service Support and Service Delivery Processes are in place and managed effectively. As well as managing within the IT team, this is a business facing role and … requires the establishment and management of expectations within the firm and drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure More ❯

Select how often (in days) to receive an alert: Senior Service Manager Location: UK - London Job-ID: 212709 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Leadership Team for your customer(s) together … GTS) as required. You'll be Computacenter's leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. As the Service Lead you will interface with GMS, PS, GTS, Sales, etc, to ensure that … Leadership & Management: Lead and manage the Services teams, ensuring alignment with customer outcomes. Work closely with Delivery Leadership to ensure consistent and high-quality service delivery. Stakeholder Relationships: Cultivate and manage key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities. Growth & Strategy: Drive growth in More ❯

Senior Manager, Customer Success & Services Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to … evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with … where everyone brings different strengths and jumps in to help each other. You will be an integral part of driving that culture. Requirements The Senior Manager of Customer Success will have: Minimum 3 years of experience working as a CSM or Consultant, leading a customer success team with More ❯

Service Delivery Manager Location: London-based (Hybrid – 3 days onsite at client office) Industry: Digital & E-commerce Agency Salary: £ 60- 70k We’re hiring a Service Delivery Manager to join a fast-paced digital and e-commerce agency working with bold, high-growth brands. The agency … Collaborate with cross-functional teams: developers, designers, strategists, and PMs Monitor and improve delivery performance, SLAs, and KPIs Identify process improvement opportunities and drive service excellence Handle escalations calmly and confidently, keeping projects on track What you’ll bring: Experience in Service Delivery , Client Services , or Digital Project More ❯

Service Delivery Manager Location: London-based (Hybrid – 3 days onsite at client office) Industry: Digital & E-commerce Agency Salary: £ 60- 70k We’re hiring a Service Delivery Manager to join a fast-paced digital and e-commerce agency working with bold, high-growth brands. The agency … Collaborate with cross-functional teams: developers, designers, strategists, and PMs Monitor and improve delivery performance, SLAs, and KPIs Identify process improvement opportunities and drive service excellence Handle escalations calmly and confidently, keeping projects on track What you’ll bring: Experience in Service Delivery , Client Services , or Digital Project More ❯

Service Delivery Manager Location: London-based (Hybrid – 3 days onsite at client office) Industry: Digital & E-commerce Agency Salary: £ 60- 70k We’re hiring a Service Delivery Manager to join a fast-paced digital and e-commerce agency working with bold, high-growth brands. The agency … Collaborate with cross-functional teams: developers, designers, strategists, and PMs Monitor and improve delivery performance, SLAs, and KPIs Identify process improvement opportunities and drive service excellence Handle escalations calmly and confidently, keeping projects on track What you’ll bring: Experience in Service Delivery , Client Services , or Digital Project More ❯

Programme, working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific … safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to use these … challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability More ❯

network of clients and innovative projects, as well as brilliant colleagues to learn from and collaborate with. Role Overview We are looking for a Senior Service Delivery Manager to join our high calibre team responsible for delivering an extensive range of corporate secretarial and governance services to … legal entities are compliant with local requirements. You will be responsible for leading a professional services team of 22 individuals to deliver excellent client service and experience. This will include organisation of training, building knowledge and skills of the team, implementation and roll out of policies, and supporting a … developing and growing team. Main Responsibilities Overall responsibility Service: monitoring performance, ensuring targets are met, and enhancing client experience. Finance: leading enhanced financial performance, including reducing spend, increasing revenue, and utilising data for accuracy of reporting. Operations: ensure processes are understood and embedded, introduce managed change projects, and seek More ❯

We are recruiting for a Service Delivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create … real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio … of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you’ll be More ❯

We are recruiting for a Service Delivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create … real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio … of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you’ll be More ❯

We are recruiting for a Service Delivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create … real business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio … of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you’ll be More ❯

Oliver James is partnered with a scaling boutique consulting group to hire a Senior Manager to join their leadership team. The hire will specialise in cyber security, technology risk & operational resilience advice to the financial services sector. Oliver James is partnered with a scaling boutique consulting group to … hire a Senior Manager to join their leadership team. The hire will specialise in cyber security, technology risk & operational resilience advice to the financial services sector. The role will be largely remote (suiting a Northern base location) with ad-hoc travel for both internal and external (client-facing … Risk teams and Technology Control teams with developing frameworks and managing their technology risks is a key and evolving area of focus. As a Senior Manager, you will help Financial Services clients identify and manage their technology and operational risks whilst simultaneously developing commercial, consulting and technical skills. More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Senior Manager, ServiceNow Platform Engineering Function: Software Engineering Unit: Digital Location: New Bailey, Manchester, United Kingdom Recruiter:Molly Lees Hiring Manager: Ian Kirk Internal Closing Date: 10th June … Responsible for evaluating requirements across various value streams (Customer Operations, Digital & Network Operations, Security Operations) to determine what needs to be implemented in the service assurance domain to achieve our service objectives Strong focus on COE & programme objectives, risk management, benefit realisation and relevant dependencies with strong ability … Created a recovery plan for a struggling part of the business Communicated BT's business strategy to multiple audiences Has worked extensively at a senior level and can provide evidence of managing senior stakeholders Showcased expertise on a project or a specific piece of work or led a More ❯

Senior Operations Manager, Artificial General Intelligence Data Services Job ID: Evi Technologies Limited AI is the most transformational technology of our time, capable of tackling some of humanity's most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models … LLMs) across all of our businesses. Come build the future of human-technology interaction with us. We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities: Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services … operations activities. Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans More ❯

Senior Data Services Manager, Home Based with trips to London when required, Financial Services. £ 100,000-110,000 plus car allowance plus bonus to 20%. Financial Service company is looking for a Senior Data Services Manager to join their team. Reporting directly to the … Head of Data Engineering you will manage a team of 6 reports and will oversee the day to day operations of the Data Service function, providing leadership, mentoring and guidance. Moreover you will enable, empower and support the Data Service team with the design, implementation and continuous improvement … of advanced data solutions. A key aspect to this role is to ensure the Data Service Team leads and supports the business with strong Data Governance, Data Quality and Data Management and ensuring the business meets its regulatory requirements. This role is strategic and management focused however you will More ❯

Senior Engagement Manager, ASEAN Professional Services Job ID: PT Amazon Web Services Indonesia The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In … through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology program/project manager, you will be responsible for: - Leading and managing complex cloud migration and implementation projects - Leveraging comprehensive knowledge of AWS services, architectures, and best practices … and best practices - Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework - Proven ability to establish technical credibility with engineering teams and senior technical decision-makers - Demonstrated ability to successfully manage multiple and concurrent projects/customers. - Proven track record of increasing project scope and complexity and More ❯

Senior Practice Manager - Global Accounts, AWS Industries Professional Services Job ID: Amazon Web Services Japan GK Do you have IT infrastructure experience in Fortune 500 enterprise customers? Have you hired and led teams of consultants to assist Fortune 500 enterprise customers to manage and implement IT related projects … Can you build and lead world class teams that drive breakthrough business results using AI/ML? At AWS, we are looking for a Senior Practice Manager, with a successful record of leading global customers through a variety of transformative projects involving business strategy, IT Strategy, distributed architecture … base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. Key job responsibilities Engage customers - collaborate with Global Accounts More ❯