1 to 25 of 49 Senior Service Manager Jobs in the UK

Senior Procurement Manager - Global Outsourced Services Prestigious FTSE 100 Brand £75,000 to £85,000 + Benefits Package West London/Surrey Area (Hybrid) To apply & learn more please send your CV to Are you an experienced procurement professional with a background in outsourcing, offshoring, third party services or BPO? This represents an excellent opportunity to step into … a high-impact, strategic senior role within a globally recognised FTSE listed household name brand. This is a unique Senior Procurement Manager opportunity to lead the sourcing and supplier strategy for outsourced services across international markets. You'll be responsible for a multi-million-pound global spend, shaping the way large-scale third-party partnerships deliver value … and performance. This Senior Procurement Manager role is at the heart of a major customer-facing function, with huge visibility and influence across operations, procurement, and commercial leadership. Offering £75,000 - £85,000 + package and Hybrid working based out of their West London office. Key Responsibilities: Leading end-to-end sourcing and contract management for global outsourced More ❯

Senior Category Manager – BPO Services | £95,000 + Benefits Package | Prestigious Market Leading FTSE100 | West London/Surrey/Berkshire (Hybrid) To apply & learn more please send your CV to jobsoe@bramwithconsulting.co.uk Do you possess a strong procurement background within BPO, outsourcing, offshoring or the management of third party services? If so, this Senior Procurement Manager role represents an fantastic opportunity to step into a high-impact, strategic senior role within a globally recognised prestigious FTSE100 brand that are firmly at the top of the market in their field. Seize this unique opportunity to lead the sourcing and supplier strategy for a range of Outsourced Services across international markets such as South Africa and … for example. You’ll be responsible for a multi-million-pound global spend, shaping the way large-scale third-party partnerships deliver value and performance for the group. This Senior Category Manager role is at the heart of a major customer-facing function, with huge visibility and influence across operations, procurement, and commercial leadership. Key Responsibilities: Leading end More ❯

Senior Category Manager – BPO Services | £95,000 + Benefits Package | Prestigious Market Leading FTSE100 | West London/Surrey/Berkshire (Hybrid) To apply & learn more please send your CV to jobsoe@bramwithconsulting.co.uk Do you possess a strong procurement background within BPO, outsourcing, offshoring or the management of third party services? If so, this Senior Procurement Manager role represents an fantastic opportunity to step into a high-impact, strategic senior role within a globally recognised prestigious FTSE100 brand that are firmly at the top of the market in their field. Seize this unique opportunity to lead the sourcing and supplier strategy for a range of Outsourced Services across international markets such as South Africa and … for example. You’ll be responsible for a multi-million-pound global spend, shaping the way large-scale third-party partnerships deliver value and performance for the group. This Senior Category Manager role is at the heart of a major customer-facing function, with huge visibility and influence across operations, procurement, and commercial leadership. Key Responsibilities: Leading end More ❯

Senior Service Manager/Service Delivery Manager Umbrella Engagement. 3 days on Site in the North West. Most have a strong all round background across multiple Service Management Disciplines - eg Change and Configuration Management. Will also need to have outstanding Communication and Stakeholder skills and have worked across Medium/Large Sized Fast Paced … Organisations in a Service Manager type role - not as a Service Manager delivering Services as a third party. ITIL Accredited - Delivering Services into Business Units Initial 6 month engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from More ❯

The Senior Service Delivery Manager will be a key partner and own the day-to-day, as well strategic, relationships with internal teams and customers, ensuring consistency in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the Senior Service Delivery Manager, you will also manage significant outages … to date with the newest technologies to develop your skills further. Department: Project Management Project Location(s): London - United Kingdom Compensation: 65.000 GBP P/A Responsibilities As a senior delivery manager, you will be accountable for the effective delivery of complex high-risk products and services, will have strong communication skills, and will engage with senior … a culture of continuous improvement in the team. You will proactively manage dependencies and risks to overcome obstacles to delivery. Skills/Experience Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems and risks identified. Understand and identify business challenges and More ❯

your career or looking to progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The Senior Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You … will manage several technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver 'Exceptional Service as a Standard'. This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery … related issues for your aligned accounts. As Senior Service Delivery Manager you may be required to deputies for the Head of Service Delivery and be an active Change Approval Board member. For this role you will need Security Clearance: You must be eligible to obtain SC Clearance, which requires having resided in the UK continuously for More ❯

our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite … Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop and maintain More ❯

our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled. Role- Senior service Delivery Director Location- UK, London Job Type - Onsite Full Time Employment- Permanent Job Title: Onsite Service Delivery Manager Job Brief: We are seeking an Onsite … Service Delivery Manager to join our team. The ideal candidate will be responsible for managing all aspects of our service delivery, ensuring high customer satisfaction, and maintaining service levels. Responsibilities: Automation Experience: - Have worked directly on Automation programs/Delivery. Good experience on latest Automation platform and solutions. Have been able to drive the large transformation … recently worked or delivered Any experience on AI and Generative AI will be added advantage Merger/De-merger discussion: Any IT de-merger experience or merger experience Manage Service Delivery: Oversee the delivery of services to clients, ensuring they meet agreed service level agreements (SLAs) and operational level agreements (OLAs). Client Relationship Management: Develop and maintain More ❯

you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Our Service Delivery team is expanding, and we are looking for a dedicated Senior Service Delivery Manager to join our dynamic department. This role is hybrid, requiring regular … At Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-notch IT support. Our commitment to quality and customer satisfaction sets us apart. As a Senior Service Delivery Manager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations. You will: Customer Relationship … Management: Lead and develop strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Support and guide field/on-site staff, Service Desk Engineers, and Service Management Office staff. Promote personal and career development for direct reports. Commercial Management: Oversee contractual scope, manage budgets, and identify upsell opportunities. Support account planning and More ❯

Select how often (in days) to receive an alert: Senior Service Manager Location: UK - London, UK - Cust site - Corsham Job-ID: 214718 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team You'll be a primary member of the Team for your customer(s) together with the Sales team, including Group Managed … PS) and Group Technology Sourcing (GTS) as required. You'll be Computacenter's leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan. You'll interface with GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new … GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress. What you'll do Service Delivery: Work closely with the delivery team to ensure services meet or exceed customer expectations. Team Leadership: Lead and motivate a team of service professionals, providing guidance and More ❯

Service Delivery Manager – Azure/Intune | Up to £60,000 + Benefits | Hybrid – City of London (1 Day Onsite) A well-established Microsoft Solutions Partner is seeking an experienced Service Delivery Manager to take ownership of service performance and relationship management for one of its key enterprise clients. This is a hybrid role requiring one … worked in a Microsoft-focused managed services environment , particularly with experience supporting cloud-first clients utilising Microsoft Azure, Intune, and Microsoft 365 technologies. Key Responsibilities: Serve as the lead service contact for a key client, ensuring consistent delivery and a high-quality customer experience Manage service performance, including SLA/KPI compliance, escalation handling, and continuous improvement initiatives … Coordinate with internal technical teams (cloud, infrastructure, support, and project delivery) to ensure services are aligned and delivered effectively Facilitate and lead regular service review meetings, including reporting on service metrics, incident trends, and planned improvements Drive the implementation of best practice ITIL processes across incident, problem, change, and request management Ensure all customer documentation, service catalogues More ❯

GENERAL DETAILS Job Title: Service Delivery Manager Department/Function: Managed Services Location: Home based, with occasional presence in Reading office. KEY ACCOUNTABILITIES/ROLE PURPOSE The role of Service Delivery Manager (SDM) is to work closely with the Customer and Ultima Technical Support teams, to ensure outstanding service is delivered to Ultima’s Managed … Services Customers. SDM’s are assigned a portfolio of customer accounts and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES Proactively assess gaps in customer satisfaction levels and … actions needed to ensure customer critical success factors are delivered. Conduct regular meetings to review service performance, upcoming projects, and address any concerns. Drive the production of relevant SLA and trending data for meaningful service reporting. Monitor service metrics, identify trends, and take proactive measures to maintain high service quality. Ownership of service assurance and More ❯

to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day. And as a Senior Service Delivery Managerthere’s never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems and services to support … the operation of Costa business globally. It will also support the Head of Technology Service and Operations to define and deliver the Service Management strategy. So, why Costa? We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks … the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players. What you’ll do Being a Senior Service Delivery Manageris about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be More ❯

Job Description Job Title: ServiceNow Technical Architect - Senior Manager Location: London Level: Senior Manager Salary: Competitive Salary & Package (Dependent on Experience) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and … Business Group's platform-led approach unites the industry and technology transformation expertise to deliver true total enterprise reinvention. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform. And in the era of AI, Accenture are investing heavily to bring the promise of … work on the most exciting projects in the ecosystem. We are not just any partner but proud to be the defining ServiceNow partner in the ecosystem. You Are: A senior Technical Architect with the ServiceNow Business Group you are an experienced innovator of solutions with ServiceNow. You can understand business challenges and architect system solutions with ServiceNow. Demonstrated ability More ❯

Your Role: An experienced Sr Service Delivery Manager joining an implementation project affecting millions of people across the UK. This role is critical in acting as the SME in Service Delivery, from the imbedding processes to continual service improvement, and managing suppliers in a SIAM model. Rate:£550 Inside IR35 Duration:6 months (likely extension) Location … days per week in Central London. You will focus on the strategic direction, governance, and implementation of IT Service Management (ITSM) processes, with a focus on ITIL Problem, Incident, Change and Service Request Processes. Your Responsibilities: Act as the primary liaison between the external stakeholders/suppliers and IT Service Delivery, representing IT to the business and … advocating for business/end-user needs within IT Service Delivery. Manage business expectations and report on service performance, ensuring alignment with agreed SLA's, OLA's, and XLA's. Lead initiatives supporting the IT Service Delivery roadmap and global standardisation goals. Collaborate with IT teams, business stakeholders, and end-users to identify areas for service More ❯

The FIS Treasury and Risk Client Experience Team supports the FIS Treasury SaaS platform Integrity. Primarily working with our Premier and Premier plus Integrity clients, assisting them with any service requests, service Incidents, service reviews owning the end to end relationship. What you will be doing: In this role, you will be managing the service side … contacts and management of the Premier and Premier plus clients. Develops strong working relationships with assigned clients and FIS resources. Manages and communicates expectations internally and externally. Manages the service component of the client relationship. Conducts service value reviews. Educates clients on various FIS processes and procedures assisting with awareness, navigation, and self-help tools (note: this role … not responsible for opening requests or being the direct point of contact for support or project related items. Conducts regularly scheduled status calls with client to discuss important key service topics, to review projects in client's queue and to discuss available service offerings. Acts as an escalation point between client and request desk. Reviews variance reports and More ❯

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity The Control management Senior Manager - ServiceNow will be responsible for the following: Shape the development of technology control management including scoping, development of and testing ServiceNow tools for ITRM processes in DT … with the Deloitte Technology and Integrity strategies. Advise on the development to the assessment criteria at the start of each assessment cycle - in conjunction with the Global Integrity Assessment Service Leader and the relevant subject matter experts. Leverage MFS8 controls library to integrate with a DT Controls library supporting ServiceNow changes to accommodate the changes in testing process to … should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage More ❯

Senior Project Manager Location:- Hampshire , 3 days office, 2 days home Salary:- £55-65k + Bens Environment - Managed Services, Prince2, Could, Network Infrastructure, UCC, Voice, Collaboration, Cisco Webex, Video, Microsoft Teams, Networking, Audio Visual, Project Planning, Budget, Project Allocation, Man Management, Project Tracking, Customer Facing. Our client, a leading provider of managed services is looking to recruit … an experienced Senior Project Manager to join their successful delivery team. Ideally you would have come from a Managed Services technology based background with experiences of networks, UCC, Video/AV being responsible for delivering multiple projects large and small. Other responsibilities include looking after Project Planning, Project Allocation, Project Documentation and Senior client and stakeholder management. … Apply now for full details. @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk More ❯

Senior Engagement Manager, ASEAN Professional Services Job ID: PT Amazon Web Services Indonesia AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security … experts in dozens of countries who help customers achieve more with the AWS cloud. The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Senior Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership … We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced technology program/project manager, you will be responsible for: - Leading and managing complex cloud migration and implementation projects - Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and More ❯

applying a holistic and multi-disciplinary approach to each of these mega processes. As part of the program, a new role has been created to lead and coordinate all service support activities with a strong focus on managing change, release, transport and service transition processes. This role ensures stability, scalability and performance of the SAP S/4Hana … landscape while aligning with service integrators and internal IT teams. Do you thrive working in the project environment? Do you have a deep understanding of SAP products and technologies and previous experience coordinating SAP transformation projects? If so, join us in delivering this sustainable, business-driven S/4HANA program and in driving a successful digital transformation, to make … maintain a professional manner. What will be your key responsibilities? Live and exemplify the Five Principles of Mars, Inc. within self and team. Lead a small team and all Service Support activities across the global S/4Hana Landscape and collaborate/work with existing BAU Team. Manage Release and Transport Management Change and Configuration Management Tools and Governance More ❯

Senior Program Manager, Fulfilment by Amazon - Inventory Optimization Services, Fulfilment by Amazon - Inventory Optimization Services Amazon's Fulfilled by Amazon (FBA) Voice of Seller team seeks a Senior Program Manager with a technical skill set and a proven ability to influence across multiple organizations. Over the last 20 years, the share of physical gross merchandise sales … costs for sellers • Be the voice of the seller to drive strategic product vision and roadmap to improve seller experience and satisfaction with the FBA program • Drive alignment with senior leaders and key cross-functional partners • Set delivery/completion dates of program milestones and establish a regular review cadence to report on the state and impact of your … with tech and non-tech teams experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Excellent written and verbal communication skills in both Chinese and English PREFERRED QUALIFICATIONS 2+ years of leading large complex programs experience Master's degree, or MBA in business More ❯